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Description

Tuxgear provides online sales of formal wear for men, boys and children, which include tuxedos, suits, formal accessories and dresses for girls.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tuxgear, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tuxgear, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Tuxgear, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: August 05, 2002 Business started: 01/01/2001 in ID Business incorporated 06/27/2007 in ID
Type of Entity

Corporation

Business Management
Ms. Sandy Lindley, CEO
Contact Information
Principal: Ms. Sandy Lindley, CEO
Business Category

Formal Wear Online Retailer Bridal Shops Childrens & Infants Wear - Retail

Hours of Operation
8:30am-5:30pm - Monday-Friday
Method(s) of Payment
Cash, Checks, Credit Cards, PayPal, Money Orders
Refund and Exchange Policy
Exchange Policy:
You are always welcome to exchange. If you keep all tags and packaging in good condition and the item/items have not been worn, there will not be a restocking fee. The shipping fees to send the new items to you and the shipping fees to send the items back to us are your responsibly.

Return Policy:
Unlike many other web sites that have special rules and fine print, Tinytux.com offers a "Risk Free Returns Policy" on domestic orders placed on our web site or taken by our customer service representatives.

If you are not 100% satisfied with your purchase, you can return your order to our warehouse (within 30 days) for a full refund of the product(s) price. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for restocking fees if they cannot use the items purchased. This simply means that if you need to exchange/return a size, change colors, or just don't like the items purchased you can send them back for a full refund of the product price. Orders returned after 30 days are subject to a small restocking fee, usually no more the 15% of purchase price.

For quick and easy refunds and exchanges please follow these simple guidelines:
- Products must be in the original condition you received them and in the original box and/or packaging with all tags attached.
- Your Items must be returned within 30 days of the original purchase date to avoid fees.
- Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to the original credit card used for payment within 5 days.

Please note that depending on your credit card company or bank, it may take an additional 2-10 business days after your credit is given for it to post to your account. Items returned that have been worn or damaged will not be accepted back for refund. Items with missing parts and/or missing tags will be subject to fees. Please note that special order items (items that we do not normally carry) are non-returnable .
Tuxgear.com
1380 E Commercial Dr. | Suite 102| Meridian ID 83642 | Phone: 800.601.5171 | Phone: 208.846.9367
Service Area
United States & Canada
Alternate Business Names
boysfashionsuits.com daintydress.com thechristeningcottage.com tinypenguins.com tinytux.com

Customer Review Rating plus BBB Rating Summary

Tuxgear, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.