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BBB Accredited Business since
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Tuxgear provides online sales of formal wear for men, boys and children, which include tuxedos, suits, formal accessories and dresses for girls.
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A BBB Accredited Business since
BBB has determined that Tuxgear, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Tuxgear, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Sandy Lindley, CEO
Formal Wear Online Retailer Bridal Shops Childrens & Infants Wear - Retail
Hours of Operation
|8:30am-5:30pm - Monday-Friday|
Method(s) of PaymentCash, Checks, Credit Cards, PayPal, Money Orders
Refund and Exchange PolicyExchange Policy:
You are always welcome to exchange. If you keep all tags and packaging in good condition and the item/items have not been worn, there will not be a restocking fee. The shipping fees to send the new items to you and the shipping fees to send the items back to us are your responsibly.
Unlike many other web sites that have special rules and fine print, Tinytux.com offers a "Risk Free Returns Policy" on domestic orders placed on our web site or taken by our customer service representatives.
If you are not 100% satisfied with your purchase, you can return your order to our warehouse (within 30 days) for a full refund of the product(s) price. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for restocking fees if they cannot use the items purchased. This simply means that if you need to exchange/return a size, change colors, or just don't like the items purchased you can send them back for a full refund of the product price. Orders returned after 30 days are subject to a small restocking fee, usually no more the 15% of purchase price.
For quick and easy refunds and exchanges please follow these simple guidelines:
- Products must be in the original condition you received them and in the original box and/or packaging with all tags attached.
- Your Items must be returned within 30 days of the original purchase date to avoid fees.
- Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to the original credit card used for payment within 5 days.
Please note that depending on your credit card company or bank, it may take an additional 2-10 business days after your credit is given for it to post to your account. Items returned that have been worn or damaged will not be accepted back for refund. Items with missing parts and/or missing tags will be subject to fees. Please note that special order items (items that we do not normally carry) are non-returnable .
1380 E Commercial Dr. | Suite 102| Meridian ID 83642 | Phone: 800.601.5171 | Phone: 208.846.9367
Service AreaUnited States & Canada
Alternate Business Namesboysfashionsuits.com daintydress.com thechristeningcottage.com tinypenguins.com tinytux.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview