Business ProfileforDisaster Response, LLC.

Our overall experience with Disaster Response was unsatisfactory and frustrating. Below is a summary of our experiences over 7 months.In April 2023 our house was partially flooded from a broken water line. We called Disaster Response to deal with the water and damage. Within an hour and a half of our call the Mitigation team arrived beginning the process of removing water and drying out the house. Nearly every day someone was at our house monitoring the progress and giving us updates. We were pleased with the Mitigation.The Restoration of the house was a different experience. Early on a subcontractor sheet rocked and painted the basement walls and ceiling. Thereafter, progress stopped with no explanation. Weeks passed with little communication unless instigated by the owner. With further lapse of time and lack of progress, the homeowner called the Project Manager to seek agreement that the homeowner undertake the repairs, prep for carpet and floor installers, and complete the finish work. The owner would bill DR for the work and materials. In conversation with the ******* Manager over the DR final Restoration invoice, the billing breakdown revealed that DR arbitrarily reduced by $649.73 from the $2,320.60 itemized invoice from the homeowner for restoration work done, hours worked and materials purchased. The ** would not budge on the reduction of the owner's work. Rather the DR ******* Manager threatened a lien on the homeowners' assets if the DR billing was not promptly paid in two days. Although we were pleased with the Mitigation, after an overall review of our experience with Disaster Response, we the home owners do not and would not recommend Disaster Response for services.