BBB Business Review

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This business is not BBB accredited.

Dot Compliance Service LLC

Phone: (866) 389-9342 Fax: (208) 629-7063 420 S Meridian Rd., Ste 130, Meridian, ID 83642


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Description

This company provides drug and alcohol testing services to employers and owner operators nationwide that need to be in compliance with federal substance abuse testing regulations.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dot Compliance Service LLC include:

  • 24 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Dot Compliance Service LLC include:

  • Length of time business has been operating
  • Response to 24 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 24

Additional Complaint Information

DOT Compliance Services LLC is a private, third party administrator who provides services to commercial operators to assist in DOT safety regulations.  Complainants said they believed they were being called by the Department of Transportation rather than a private company selling its services.   BBB has met with DOT Compliance Services LLC to discuss the underlying issue of  the complaints.  Despite DOT Compliance Services LLC’s cooperation and changes they’ve made in its sales practices, BBB continues to receive complaints regarding this issue. 

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Dot Compliance Service LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 8

Additional Information

BBB file opened: July 03, 2012 Business started: 05/07/2012 in ID
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Jeff Minert, Owner/President
Business Category

DRUG & ALCOHOL SCREENING & TESTING

Method(s) of Payment
Cash, Credit Cards, Checks
Service Area
U.S.
Alternate Business Names
CDL Compliance Testing, LLC Transportation Compliance Service
Additional Information

DOT Compliance Services LLC is a private, third party administrator who provides services to commercial operators to assist in DOT safety regulations.  Complainants said they believed they were being called by the Department of Transportation rather than a private company selling its services.   BBB has met with DOT Compliance Services LLC to discuss the underlying issue of  the complaints.  Despite DOT Compliance Services LLC’s cooperation and changes they’ve made in its sales practices, BBB continues to receive complaints regarding this issue. 


Customer Review Rating plus BBB Rating Summary

Dot Compliance Service LLC has received 2.05 out of 5 stars based on 8 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.