This business is not BBB accredited.

Mountain America Credit Union - 3rd Street

Phone: (208) 338-1186 Fax: (208) 338-9768 393 S. 3rd St., Boise, ID 83702


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Description

This company provides personal and business financial products, consumer loans, mortgages, home equity loans, business loans, checking, savings, CDs, money market, medical savings and financial planning.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mountain America Credit Union - 3rd Street include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mountain America Credit Union - 3rd Street
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 24, 2010 Business started: 01/01/1955 in ID
Business Management
Ms. Angie Nelson , Director of Community Relations
Contact Information
Principal: Ms. Angie Nelson , Director of Community Relations
Business Category

CREDIT UNIONS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    393 S. 3rd St.

    Boise, ID 83702 (208) 338-1186

This survey does not collect personally identifiable information
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Total disregard for long-standing members, lack of response and extremely poor service. After repeated requests for several normal and usual services, there has been virtually no action nor response. First fiasco: Les Bois change from Federal to State credit union involved long-standing credit cards. Billing issues, false charges. Repeated errors in billing; overcharging late charges where none were incurred. Second: request for a credit card to long-standing member was totally mis-managed and ignored. After repeated contact on phone and in person, a promise to expedite the request never resolved. After more than 8 weeks - NO response - NO action. Other family member has same issues - no response except to give their profound apology. The usual reply is always "the person who handles that is not in the office today; we will call you back" THE CALL IS NEVER RETURNED. Apparently if one person is not in the office, no business gets done. POOR MANAGEMENT!! MIS-MANAGEMENT. We unfortunately feel forced to file this complaint.

Desired Settlement: We want this issue addressed by their top managers. We want them to communicate with us - resolve our issues - answer our requests.

Business Response:

Per the request of the member who filed the complaint, these members were contacted by **** ********* ** ******** **** ******.  During the call,  they were asked what they would like to happen in response to the BBB complaint.  The members said they expected going forward 1) that we treat members with dignity, which means fulfilling promises such as returning phone calls and 2) that some type of administrative action be required when credit union employees fail on #1.  They stated that nothing needs to be corrected and their accounts are fine now.  They thanked *** ****** for the call.  

 

 

Regards,

 

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