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BBB Accredited Business since
Phone: (208) 384-7428 Fax: (208) 384-7429 7615 W. Riverside Dr., Boise, ID 83714
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This company offers credit union financial services.
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A BBB Accredited Business since
BBB has determined that Icon Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Icon Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Cotner, Senior Vice President
7615 W. Riverside Dr.
Boise, ID 83714 (208) 384-7428 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I had gotten a loan by ICON for a car. The payment a month is $341.00. A few months into the loan I recieved a letter stating that I need to submit another form of insurance. I followed their instructions and gave them the requested information. They then added an insurance policy onto my car with out permission even after I had given them the requested information stating that the car was fully insured. I gave them the information again and the acknowledged it and said that they would refund the money that they added to my loan. They did not refund the total amount that they owed to me. They again changed the loan amount. I am now getting letters stating that they will repo my car. I have looked at my bank accounts and it has shown that I have never missed a payment! Ever! Not only did this credit union make a mistake in not taking off the extra amount they tacked onto my loan (they never had a right to in the first place.) But they lied in telling me that they were sorry and that the problem was fixed. There new payment they have come up with has no explanation as to why it is the amount it is and completely impossible for someone to pay.
Desired Settlement: I would like this settled by ICON respecting the agreement that was signed for the amount of $341.00 a month. I would like ICON to adjust the loan to the original payment amount before they added an un authorized insurance plan. If ICON needs insurance papers yet again I can get them to them. I would like an apology! This has caused so much stress I can not even begin to explain!
To whom it may concern: