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BBB Accredited Business since
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This company provides general construction, remodeling, home building, and roofing.
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A BBB Accredited Business since
BBB has determined that Bryant's Construction LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bryant's Construction LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony Bryant, Owner Ms. Teresa Bryant, Owner
CONSTRUCTION & REMODELING SERVICES CONTRACTORS-GENERAL HOME BUILDERS ROOFING CONTRACTORS
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentCash, Checks
Service AreaTreasure Valley
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Boise, ID 83709 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Contractor failed to deliver as promised on estimate for repair of mold damage to my home. Work was incomplete and very shoddy. Failed to redo items on checklist. Did not cleanup construction mess either inside or outside of the house. Used homeowner supplies and tools. Did not provide receipts for materials as agreed. Did not acquire required building permit.
Desired Settlement: Refund of costs to finish the work that was supposed to part of the completed job. Estimated to be $500 to $800.
We did complete our signed contract for mold damage repairs, and also did additional work on stucco wall , originally was 21' x 8' and extended it to 26' x 8' and purchased and installed a new window. ***** was there for all repairs and saw them being completed, also while cleaning up. ***** and his father arrived and did not like mess from repair and stated they would finish cleaning up and were given 1300.00 off balance due for the clean up. we did use the paint he had there. and we replaced all the paint that was used. as for the receipts for the job, we have a signed contract for labor and materials, it does not state that we were to provide receipts for materials, when we received the down check to begin the job, it was stated that he would get a receipt for money received only and receipt for window. we did not pull a permit because it was mold removal and repairs to existing stem wall.21' x 8 ' we do not feel that he should receive an additional 500.00 to 800.00 that we had already had an agreement of 1300.00 less then balance due. because clean up was not permitted by ***** and his father and he paid balance less 1300.00 we would have liked to complete cleaning. Bryant's has 100 percent guarantee on all work completed.
******* ******* ******
Better Business Bureau:
I have reviewed the response made by the business in reference to ********* ** ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statements made by Bryant's Construction are 100% false. Upon bidding the job Mr. Bryant provided me with an invoice stating that the total job would be $9,500.00. I signed the invoice agreeing to the amount bid only after a conversation with Mr. Bryant that he would provide me with receipts for materials purchased. He stated that he would leave all receipts on my kitchen counter just as he did with every job he was working. Several days into the job, after noticing that he had not provided me with a single receipt and that he had been using a lot of my personal tools and materials that were already at the house rather than purchasing new materials, I sent three different emails to his office manager *** ***** ******, requesting all of the receipts for materials purchased. I did not get a response from ****** until after the third request, which contained one single receipt for the window.
During the course of the repairs I noticed that some of the work being done differed from what Mr. Bryant and myself had agreed upon. Because of this I asked another professional contractor to come and take a look at the job in order to ensure that everything was being done as it should be. After a thorough inspection of the entire job I was told by the outside contractor that it was highly unlikely that Mr. Bryant had actually replaced most of the stuff that he stated. (which is another reason I had requested all of the receipts for materials purchased). In addition, it was brought to my attention that a lot of the work that Mr. Bryant had done was extremely poor quality. When I brought this to Mr. Bryant's attention he stated that he had created a way to replace all of the studs in my wall without removing any of the existing sheet rock. Once again, when I asked him for receipts for the materials he claimed to purchase he refused to provide me with any.
Bryan'ts Construction was fired from this job due to the quality of his company's work and their inability to do the work correctly as originally agreed upon, not because they did not clean up the mess they had left. I was told by Mr. Bryant on two different occasions that the job was complete only to find after an inspection that it was not. His company was given three chances chances to get the job finished correctly and provide me with the documentation I was requesting. After the third chance I terminated his employment and asked his crew to leave my property. At the point of termination his crew was still finishing repairs to the drywall in both my bedroom and bathroom, finishing painting in both rooms, and was attempting to clean the outside of my property. Because his employment was terminated I was forced to complete all of these tasks myself or hire another competent contractor to come in and fix his mistakes. These are all things that Mr. Bryant had been hired and paid to complete.
As for the additional charge that Mr. Bryant is referring to in his response, I did not agree to that charge nor did Mr. Bryant provide me with any sort of invoice or breakdown of what those charges would entail.
Regarding the building permit, I asked Mr. Bryant upon hiring him if he would be obtaining a permit and he stated yes. After the second failed inspection I contacted the city and asked if any permits had been pulled. They stated that nothing had been pulled but due to the nature of the job a permit would be required. After firing Mr. Bryant I asked him once again if he had pulled any permits and informed him that I had contacted the city. He stated that he had talked to ***** ****** which works for the cit,y and he had told Mr. Bryant that he would not need to pull any permits. I later contacted ***** ***** directly and he informed me that he had not spoken to Mr. Bryant for months and he did not (and would not) tell him that he would not need to pull a permit for this job. *** ***** also expressed to me that if I decided to take Bryant's Construction to small claims court regarding this matter he would be happy to testify on my behalf.
After Mr. Bryant was fired, I once again attempted to have a discussion with him about providing me with receipts and an itemized invoice for work done. During this conversation he claimed that he had never agreed to provide me with any receipts and refused to do so. He also stated that he would not provide me with an itemized invoice because it was none of my business and he had already provided me with an invoice stating the job would cost $9500. I also informed him that I was not as concerned with labor because I could not dictate how much he charges for labor, to which he responded that he was giving me the all of the materials for free but was would be charging me $9,500 for labor. I attempted to explain to Mr. Bryant that the reason I was requesting all of the documentation was because I did not believe he had actually done the work he stated he completed, nor purchased the materials he claimed to have purchased. Not to mention that he had used a large amount of tools, supplies and materials that I personally owned. After arguing with Mr. Bryant for nearly an hour and listening to blame everyone else for the errors that had taken place during the job (including his son) I realized that he was not going to leave my property without money. At this point, with the job not complete or done correctly, I made the decision to give Mr. Bryant the remaining $5,347.57 so that he would leave the property. Because the job was not finished I was forced to complete the repairs myself which costs me nearly an additional $900 out of my pocket.
Mr. Bryant has no clue how to run a business and I wish I had realized this prior to hiring him. After doing some additional research I found that this is not the only job that Bryant's Construction had cut corners on and done work incorrect. He employs people that have no clue what they are doing and don't care what the finished product is. Bryant's Construction is only out to make a quick dollar and get in and out quickly before people find out that they did the job incorrect. In addition, they obviously have zero regard for the law or building requirements.
I am completely unsatisfied with Bryant's Constructions response and believe that they should be held liable for their actions.
******** ***** ******
Bryant's did complete the contract and then some additional work, that he needed done and we had prior consent from him. we removed 1 existing window and installed a new header for new window and installed new window, 2' concrete curb and 6' additional footage of stucco wall as a normal practice we do not supply receipts for customers that are not reimbursing us for purchasing, it was labor only contract so we do not provide receipts for that, and we stock materials left over from prior jobs, and we provided him with a receipt for what he purchased. Bryant's doesn't execute any additional work not on original contract, without prior consent from Customer. as earlier letter stated there was some touch up painting we were completing and some clean up left to do and he was given 1300.00 for that and he paid us balance on original contract. he did not pay for additional work and we had a verbal agreement that for that 1300.00 he would finish clean up and touch up painting. if he had all these issue's why did he pay the balance. he not only breeched original contract but also our verbal agreement. we also bids some roofing for him and he picked apart our bidding. then called us 2/ days later and accused us of tearing off his roof and loading shingles on another roof and that we did not have a signed contract with him for that work. who do we think we are. we stated it was not our company that did that? and he contacted us stating that his own parents had a company do it. our company is not going to refund him any more money. we could have finished the little bit left for 1/3 of what he was already given which was 1300.00 here is a copy of original contract.
Thanks Anthony Bryant
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 10064163, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First and foremost, Mr. Bryant and myself did not at any time agree on an additional amount of $1,300.00. I am not sure where he is getting that number from, but it is my assumption that he decided to pick a random number in order to make it look like I refused to pay the remaining portion of my bill, and that is not the case. In fact, I have a final invoice (which was given to me on the day that Mr. Bryant was fired and asked to leave my property) that has an additional charge, which was not agreed upon, in the amount of $700.00. According to Mr. Bryant, this charge was for the "extra" work that was done. However, when asked to show me what was actually done and what the extra charge was for I discovered that all he had done was replace one 2x4. Once again, this amount was not agreed upon and he was assuming that I would just pay the extra amount and not ask questions to find out what I was being charged for. I will attach that invoice to this response. It is evident that Mr. Bryant is creating his own version of what transpired in an attempt to back track and save his reputation. There has not been a single truth in anything that Mr. Bryant has stated thus far in this process.
At no time did Mr. Bryant tell me that he would be using materials from previous jobs to complete the work on my house. If that was the case, I would not have accepted his original bid for $9,500 because that was to include all NEW material to complete the job. Why would I pay for new material when he is using scraps left from other work? I believe that it is normal practice for a contractor to provide their customer with receipts for materials purchased, and as stated in my previous response, this is something that Mr. Bryant told me he does on every job he completes in order to give his customers peace of mind. However, when asked for the receipts and an itemized invoice he refused to provide me with either. As I mentioned previously, after nearly an hour of arguing back and forth he stated that he would be giving me the materials for free and charging me $9,500.00 for labor. It that a good business practice? I think not. The reason that I went ahead and paid Mr. Bryant the remaining portion of the original bid totaling $9,500 is because he would not leave my property. After firing him I told him that I had every intention of paying him what he was owed (the remaining portion of the $9,500), but I wanted an itemized invoice and receipts because he had not been truthful about anything up to that point.
In response to Mr. Bryant's statement regarding my roof, I am not sure what that has to do with the work he did on my house or this complaint? He was not hired to do any work on my roof and nothing he mentioned has a single thing to do with the fact that he is completely incompetent and should not be repairing other peoples houses. Mr. Bryant did give me a bid on my house, but he bid be nearly $3,000 more than the bid I accepted. If by telling them that their bid was not realistic for the size of my roof is considered "picking their bid apart" then so be it. However, I would be out of my mind to accept a bid for nearly double what I actually paid. Obviously it is a good thing that I did not accept their bid on the roof as their quality of work is trash. And judging from the way they have handled themselves in this process, I would not have been surprised is they just decided to show up and start working on a job without the owners consent.
Finally, I would like to reiterate a few things:
1. Mr. Bryant was fired due to his lack of professionalism, lack of business ethics, his poor quality of work and his refusal to provide me with the items I had requested.
2. During the three days that his company was actually at the house working they were using MY supplies and using MY tools.
3. Mr. Bryant was given three chances to fix the mistakes his employees made and bring the quality of workmanship up to an acceptable level. After failing to do so, he was fired and asked to leave the property.
4. Mr. Bryant did not obtain a building permit when it clearly states that he would be required to do so. When asked about this, he created a lie by informing me that one of the managers at the city (Perry Payne) told him he did not need to. Upon contacting that very same manager, I was told that Mr. Bryant had not spoken to him for months and that there was no chance that he would inform a contractor not to obtain the proper permits. In addition, Mr. Payne has informed me that he would be more than willing to testify to that in court.
5. Mr. Bryant was fired prior to all work being completed. This required me to spend additional money on supplies and finish the work myself.
6. Mr. Bryant left my house a complete mess. His lack of skills and poor craftsmanship left my house looking as if a child had completed the items that were actually done. In addition, his lack of quality caused his cement mixture to bleed out across my stained concrete floors requiring me to re-stain them or have them look horrible.
By reading this chain of responses I believe that it is clear that Mr. Bryant will do, and say, anything in order to cover his ass! He is one of the most deceitful business owners I have every come in contact with and I am unsure how he has managed to stay in business this long. Not only has he not been addressing the issues in this complaint, but he is attempting to bring outside issues into it in order to take the spotlight off of him and his shortcomings. I will not be satisfied with this complaint until Mr. Bryant accepts the fact the he made a fool of himself, and his business, during this process and makes the first ethical decision of this lifetime by reimbursing me for the work that was not completed.
On a side note, I have numerous pictures of the work Mr. Bryant claims to have completed and I will be more than willing to share those with you. It will be easy to see from those pictures that Mr. Bryant should most likely not be practicing his profession.
****** **** *** ****** ******** ***** ** ** ** *** ****** ********* *** **** ****** **** *** ****** ****** ** ***** ********** ** *** ********* ******** ****** ******** ***** ******
Problems with Product/Service
Read Complaint Details
Complaint: An individual from this company walked into my house on Feb 19, 2013 at 10:20 am. No knock, nothing. What makes it worse, I did not contact them for any work to be done on my premises. He is lucky that my dogs went straight to the door and scared him off. If not, he may have been shot as I would have been defending my property.
Desired Settlement: I want the company to institute a policy whereby they don't just walk into people's houses.
Our company, fully apologizes for this mistake 2/19/13. We were starting a new job with like address and street # the employee mixed up the house # and street. Our customer was leaving their door open so that we would have access to the work to be done. When employee started to walk in the door, big dogs alerted him, there were no dogs at the residence, so he realized it was the wrong house and address. So he got the attention of home owner and apologized for the mistake. At no time did the employee enter his home. Complainant also called office and we apologized several more times for the mistake and that in the future they must double check with office on addresses and always know first. We again apologize and have plan in place to see that this type of mistake does not occur again.
Employee did enter my home. As far as address and street number, employee simply said he saw "*** in my address and thought it was the right house. Company should be ashamed for their response and their employee's actions.
As a business practice, company should never enter a home without knocking regardless of what their customer states.