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BBB Accredited Business since

Brilliant Services, LLC

Phone: (208) 321-5550 Fax: (208) 321-5549 200 E. 45th St., Garden City, ID 83714

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This company provides construction/remodeling, handyman, carpet cleaning, house cleaning, janitorial service, pressure washing and window washing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brilliant Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brilliant Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Brilliant Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: January 27, 2009 Business started: 02/22/2007 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kris Nevers, Owner
Contact Information
Principal: Ms. Kris Nevers, Owner
Business Category

Construction & Remodeling Services Handyman Services Carpet & Rug Cleaners House Cleaning Janitor Service Window Cleaning

Hours of Operation
Monday through Friday: 8am-5pm offering 24 hour emergency
Method(s) of Payment
We accept Cash, Checks, Visa, Master Card, Discover, American Express
Service Area
Treasure Valley

Customer Review Rating plus BBB Rating Summary

Brilliant Services, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 200 E. 45th St.

    Garden City, ID 83714

This survey does not collect personally identifiable information

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/5/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Brilliant Services installed a shower kit I ordered, it was damaged in shipping OR they damaged it. I have had a rep from manufacture look at damage & it will cost AT LEAST $175 to fix.

Desired Settlement: Brilliant services need to FIX or pay to FIX problem SINCE they installed item.

Business Response:

We have contacted this client.  She is very frustrated because the company that she purchased the shower pan from warranted an issue with the pan but refused to warrant another issue.  When we spoke to her immediately after being notified of this complaint, she said she was very sorry for filing it; and she was just frustrated with **** *****.  We installed the pan, but it came chipped and cracked from the supplier.  At this point, her salesman, *****, is working with her to get the chip repaired through either **** ***** or the manufacturer.  Even if they don't come through, we will help her get it repaired.  We in no way intended to leave her hanging.  The last time we heard from the client, she was contacting the manufacturer for the warranty repair.  We had not heard that it didn't go as expected until we saw this complaint.  We do not know if the client intends to remove this complaint, but don't expect her to make a decision until we can fully help her navigate her warranty. 

10/14/2014 Problems with Product/Service | Complaint Details Unavailable