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BBB Accredited Business since

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Description

This company offers automated car washing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mister Car Wash meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mister Car Wash include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

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Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mister Car Wash
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 28, 2005 Business started: 02/01/2003 in ID Business started locally: 02/01/2003
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tim Biagi, General Manager
Contact Information
Customer Contact: Mr. Tim Biagi, General Manager
Business Category

CAR WASH & POLISH AUTO DETAILING

Hours of Operation
M: 7:00 AM - 9:00 PM
T: 7:00 AM - 9:00 PM
W: 7:00 AM - 9:00 PM
Th: 7:00 AM - 9:00 PM
F: 7:00 AM - 9:00 PM
S: 7:00 AM - 9:00 PM
Su: 8:00 AM - 8:00 PM
Service Area
This company has locations in Boise, Meridian and Nampa.

Additional Locations

  • 1300 Front St.

    Boise, ID 83707 (208) 331-1301

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

2/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paint was pealed off front bumper from high pressure water. I noticed the paint missing in a 1 inch by 6 inch area, in the mirror, on the way out of the car wash. Incident report was filled out before I left the parking lot. Video was reviewed but they stated they didn't have clear vision from video. No settlement for repair given.

Desired Settlement: Financial support given to repair paint.

Business Response: The Customer and I met 2 days after incident was reported. There was a ding from something in her front bumper where the peeled paint started from. I explained to her that this caused the paint to be compromised prior to washing the vehicle, and that it is the result of a preexisting condition. We were able to confirm the ding together. She stated that had she known the ding was there and it caused the paint to already be weakened/compromised she would not have washed the vehicle. We have a warning sign prior to entering the tunnel that states we can not guarantee the safety or be held responsible for any pre-existing conditions.
Therefore due to the preexisting condition that caused the paint to be compromised prior to entering the car wash we do not accept liability. I have attached a picture of the bumper showing the very obvious ding on it.

Thank you

**** ******* ******* ******* ****** *** **** ******* ************ **** ************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to ********* ** ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First, we both do not know whether that nick was there before the car wash or not. There could have been a small rock lodge in the brushes.

Second and more importanty,  it was my impression that any car could come through the car wash and not expect to have its paint destroyed. I did not read any warnings or education saying the water sprays so hard that if there are any small nicks the paint can peal off in a large area.  If this type of even is normal, I believe it is important for the public to know. I have a nice car and a protective coating was appled only 2 years before this incident.

******** ****** *****




Business Response: I apologize there is still confusion on this matter. There were multiple rock chips on the customers vehicle and I pointed those out as well. It is unfortunate that as car owners our vehicles are subjected to all kinds of unknown, unforeseen, and sometimes uncontrollable variables while driving down the road, parked in a parking lot, and even in our own driveway. Vehicle purchases are typically the second largest investment we make and they are not cheap. I also apologize that the customer did not see or read the large brightly colored sign we have on the building before entering the car wash.
No other vehicles received paint related damages on that day. Nor did any other part of the customers vehicle receive paint related damage. If there was something caught in the equipment it wouldn't just hit one spot on a vehicle we would have noticed little marks all the way down the vehicle at the same height level as the chip in question. They would be evenly spaced, even gap then an even ding/scratch, even gap then an even ding/scratch and so on. As for the rock lodged in the brush theory, try to imagine a merry go round at a playground and how hard it is to get on it while it is spinning. Now they are spinning at maybe 50 rpm. Our equipment is spinning at 70-80 rpm depending on the piece of equipment, a rock has no chance of holding itself on like we humans do because a rock has no muscles or hands to grab on with. So the rock lodge in the brushes theory is not what happened. Also, the vehicle was sprayed by the water before it got to any of the brushes that clean the portion of the vehicle where the rock chip is.
I hope this explanation provides you with more knowledge and understanding of how the car wash did not cause the chip that ultimately compromised the paint. Unfortunately this is a pre-existing condition and Mister Car Wash does not accept responsibility.

Thank you so much

7/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Passenger side mirror damaged in the car wash.I've been a loyal customer here for the past 5-6 years, and have never had a problem. I still think it's a great car wash...just a freak accident. I brought in my 1-month old Subaru for the first time. While the side brushes were spinning, my passenger-side mirror slammed shut violently, with a very loud, sharp noise...scared my 5-year-old girl who normally loves the wash. Was I supposed to fold my mirrors in? I never folded in my mirrors on any of my other cars (although they were older and I didn't really care if they got damaged), and the attendant didn't tell me to fold them in, and there was no sign saying so (I have a photo of the sign at the entrance).I didn't think much of the window slamming shut since it makes sense that that is what rapidly spinning brushes would do. I hadn't even had my car long enough to see if I could fold my mirrors in. At this point in my mind, no need for concern. A little later (maybe just right before the blower section), we heard something plastic fall onto the concrete outside the windows. My daughter and I joked that maybe I drove away with my coffee cup on the top of the car again. Not long later, as the wheel rail drove us forward, we heard the sound of crunching...definitely sounded like we ran over something plastic. From my viewpoint, there was nothing wrong with the car (you can't see anything while sitting in the driver's seat). I figured it was just a piece of trash or something.We left the wash not knowing anything had happened and went straight home to get my 2 year-old his nap...and parked it in my garage. I didn't drive the car the rest of the day or the next 2 days (I don't have a regular job). The next time I had to drive the car was 3 days after the accident. I only noticed it because there was direct line of site from my detached garage door to the passenger side. The damage consists of a crack in the outer plastic housing, & complete loss of the lower portion of housing.

Desired Settlement: I believe it will cost about $150 for parts and labor to replace/repair.

Business Response:

"Metro Express Car Wash is dedicated to providing excellent customer service, as well as the best car wash for a great value. We apologize for any confusion and/or inconvenience this customer has endured. We would like to thank the customer for bringing their concern to our attention. We will get this customer's vehicle taken care of as fast as possible. We will either set him up with the repair shop we use, or reimburse them for their cost to have it repaired."

Phil Prindle
General Manager
****** *** **** **** **** ** ***** *** ****** *** ***** **** ************ **** **** ******* ************


6/1/2012 Problems with Product/Service