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BBB Accredited Business since
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This company offers automated car washing services.
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A BBB Accredited Business since
BBB has determined that Mister Car Wash meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mister Car Wash include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tim Biagi, General Manager
CAR WASH & POLISH AUTO DETAILING
Hours of Operation
|M||:||7:00 AM - 9:00 PM|
|T||:||7:00 AM - 9:00 PM|
|W||:||7:00 AM - 9:00 PM|
|Th||:||7:00 AM - 9:00 PM|
|F||:||7:00 AM - 9:00 PM|
|S||:||7:00 AM - 9:00 PM|
|Su||:||8:00 AM - 8:00 PM|
Service AreaThis company has locations in Boise, Meridian and Nampa.
1300 Front St.
Boise, ID 83707 (208) 331-1301 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Paint was pealed off front bumper from high pressure water. I noticed the paint missing in a 1 inch by 6 inch area, in the mirror, on the way out of the car wash. Incident report was filled out before I left the parking lot. Video was reviewed but they stated they didn't have clear vision from video. No settlement for repair given.
Desired Settlement: Financial support given to repair paint.
The Customer and I met 2 days after incident was reported. There was a ding from something in her front bumper where the peeled paint started from. I explained to her that this caused the paint to be compromised prior to washing the vehicle, and that it is the result of a preexisting condition. We were able to confirm the ding together. She stated that had she known the ding was there and it caused the paint to already be weakened/compromised she would not have washed the vehicle. We have a warning sign prior to entering the tunnel that states we can not guarantee the safety or be held responsible for any pre-existing conditions.
Better Business Bureau:
Second and more importanty, it was my impression that any car could come through the car wash and not expect to have its paint destroyed. I did not read any warnings or education saying the water sprays so hard that if there are any small nicks the paint can peal off in a large area. If this type of even is normal, I believe it is important for the public to know. I have a nice car and a protective coating was appled only 2 years before this incident.
I apologize there is still confusion on this matter. There were multiple rock chips on the customers vehicle and I pointed those out as well. It is unfortunate that as car owners our vehicles are subjected to all kinds of unknown, unforeseen, and sometimes uncontrollable variables while driving down the road, parked in a parking lot, and even in our own driveway. Vehicle purchases are typically the second largest investment we make and they are not cheap. I also apologize that the customer did not see or read the large brightly colored sign we have on the building before entering the car wash.
Problems with Product/Service
Read Complaint Details
Complaint: Passenger side mirror damaged in the car wash.I've been a loyal customer here for the past 5-6 years, and have never had a problem. I still think it's a great car wash...just a freak accident. I brought in my 1-month old Subaru for the first time. While the side brushes were spinning, my passenger-side mirror slammed shut violently, with a very loud, sharp noise...scared my 5-year-old girl who normally loves the wash. Was I supposed to fold my mirrors in? I never folded in my mirrors on any of my other cars (although they were older and I didn't really care if they got damaged), and the attendant didn't tell me to fold them in, and there was no sign saying so (I have a photo of the sign at the entrance).I didn't think much of the window slamming shut since it makes sense that that is what rapidly spinning brushes would do. I hadn't even had my car long enough to see if I could fold my mirrors in. At this point in my mind, no need for concern. A little later (maybe just right before the blower section), we heard something plastic fall onto the concrete outside the windows. My daughter and I joked that maybe I drove away with my coffee cup on the top of the car again. Not long later, as the wheel rail drove us forward, we heard the sound of crunching...definitely sounded like we ran over something plastic. From my viewpoint, there was nothing wrong with the car (you can't see anything while sitting in the driver's seat). I figured it was just a piece of trash or something.We left the wash not knowing anything had happened and went straight home to get my 2 year-old his nap...and parked it in my garage. I didn't drive the car the rest of the day or the next 2 days (I don't have a regular job). The next time I had to drive the car was 3 days after the accident. I only noticed it because there was direct line of site from my detached garage door to the passenger side. The damage consists of a crack in the outer plastic housing, & complete loss of the lower portion of housing.
Desired Settlement: I believe it will cost about $150 for parts and labor to replace/repair.
"Metro Express Car Wash is dedicated to providing excellent customer service, as well as the best car wash for a great value. We apologize for any confusion and/or inconvenience this customer has endured. We would like to thank the customer for bringing their concern to our attention. We will get this customer's vehicle taken care of as fast as possible. We will either set him up with the repair shop we use, or reimburse them for their cost to have it repaired."
|6/1/2012||Problems with Product/Service|