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Phone: (208) 866-0427 Un-Published, Meridian, ID 83642
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This company provides painting and cabinet refinishing and services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Revive Cabinetry include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
CABINETS CABINET REFINISHERS
Hours of Operation
|Monday through Friday: 8AM-6PM|
Method(s) of PaymentCash, Credit Cards, Checks
Refund and Exchange PolicySatifaction Guaranteed*
Service AreaTreasure Valley
THIS LOCATION IS NOT BBB ACCREDITED
Meridian, ID 83642 (208) 866-0427 Directions
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Customer service is poor. Workers arrive up to two hours late, with no phone call. My three phone calls and e-mails regarding promised touch-up and extra paint for future dings, as well as my request for a receipt, were unanswered. These calls and e-mails spanned over a month.The owner griped, while doing work in my house, that doubling his prices would solve his work problems.Ignoring a customer who paid in full, and not following through, is insulting and disrespectful.
Desired Settlement: I want a receipt for the payment I made in full. I want the promised touch-up done and the extra matching paint left with me.
We are writing in response to the the customer complaint from **** *****, ID #********. In ****** complaint she attests that we have poor customer service. She states that we arrived late, did not return phone calls or emails, and did not provide touch up paint or a receipt stating "paid in full."
In scheduling with **** we had agreed to be there around. We arrived at . When we got there, there were other contractors working in the work space. Due to this we had to wait an hour and a half before we could get into the kitchen to begin our work. It is accurate that work was not able to be started for two hours, however, that was not because we were not there.
The original bid for ****** job was $3250, however we worked with **** and agreed on a price of $3125 for the cabinets to be refinished. During our bid process we noted that a previous contractor had cut up a cabinet face frame so the refrigerator would fit beneath it. **** wanted the cabinet fixed, so we told her she needed to contact a carpenter to fix the cut up cabinet before we could complete our work. When we got to the job, this carpentry work was not completed. She stated that she had not been able to get get a hold of anyone to complete this work and she asked if we would be able to do it for her. We told her that we would be willing to take on this additional work and that we would bill an hourly wage of $65 an hour for the repair of the cabinet. This process took about 4 hours between obtaining materials and making the repairs. In addition to fixing the cut up cabinet, **** requested other work that was not in the original bid. She asked us to refinish the back of a bookcase and some shelving that was attached to the kitchen. As each project was added, we discussed with **** that there would be additional costs associated with the additional work, which she agreed to. After the work was completed, **** gave us a check for $3125. This was the agreed upon price to refinish the cabinets but did not include any compensation for the projects she added on. When we questioned the amount, she said that she had already written the check and therefore it could not be changed. The check was also posted dated a week out. When questioned about the date, **** stated she did not have they money available until that time. We did not feel that there would be anything to be gained by arguing with her at that point.
It is true that **** sent emails requesting us to come back and do touch ups. She also requested some touch up paint. As she did not fully compensate us for the work we had already completed, we did not feel the need to provide her with further work. We did communicate this information to****. I suppose she was dissatisfied with this response and consequently contacted your business.
We greatly appreciate you taking the time to investigate this matter. Our reputation is very important to us. It is our goal for all our customers be more than just satisfied with work we provide. We want them all to feel like they have had an exceptional experience.
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