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BBB Accredited Business since

Melaleuca, Inc

Phone: (208) 522-0700 Fax: (208) 528-2063 View Additional Phone Numbers 4609 W. 65th S., Idaho Falls, ID 83402 http://www.melaleuca.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Melaleuca, Inc. is listed as a Direct Marketing Company. The company contracts with independent marketing executives who refer customers to Melaleuca that purchase its various lines of nutritional, pharmaceutical, personal care, household cleaning, and pet care products. They also offer travel, phone and credit card services. Customers receive discounts if they order a minimum monthly product supply, but are not required to maintain an inventory of products. The company states that it offers a "Satisfaction or Money Back Guarantee".


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Melaleuca, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Melaleuca, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 274 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

274 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 106
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 150
Total Closed Complaints 274

Additional Complaint Information

This report reflects National as well as International complaint activity. Due to the fact that all complaints regarding the independent marketing executives and the business are processed by our BBB, the number of complaints is not an unusual volume or pattern of complaints for this type of business.

Customer Reviews Summary Read customer reviews

303 Customer Reviews on Melaleuca, Inc
Customer Experience Total Customer Reviews
Positive Experience 254
Neutral Experience 8
Negative Experience 41
Total Customer Reviews 303

Additional Information

BBB file opened: October 23, 1987 Business started: 09/01/1985 in ID Business incorporated 08/19/1985 in ID
Type of Entity

Corporation

Business Management
Mr. Frank VanderSloot, President/CEO Julie Miller, Legal Dept
Contact Information
Customer Contact: Julie Miller, Legal Dept
Principal: Mr. Frank VanderSloot, President/CEO
Business Category

BUSINESS OPPORTUNITY COS. MANUFACTURERS & PRODUCERS CLEANING SUPPLIES HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING

Alternate Business Names
Iglide.net Melaleuca The Wellness Company
Additional Information

General information comments: Prospective participants in any marketing plan should realize that successful achievement and advancement depends on the sale of products to customers. The bureau suggests that participants weigh all facts involved in establishing an independent business and check all state and local requirements.


Customer Review Rating plus BBB Rating Summary

Melaleuca, Inc has received 4.91 out of 5 stars based on 303 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.