BBB Accredited Business since
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Melaleuca, Inc. is listed as a Direct Marketing Company. The company contracts with independent marketing executives who refer customers to Melaleuca that purchase its various lines of nutritional, pharmaceutical, personal care, household cleaning, and pet care products. They also offer travel, phone and credit card services. Customers receive discounts if they order a minimum monthly product supply, but are not required to maintain an inventory of products. The company states that it offers a "Satisfaction or Money Back Guarantee".
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A BBB Accredited Business since
BBB has determined that Melaleuca, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Melaleuca, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 274 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||150|
|Total Closed Complaints||274|
Additional Complaint Information
This report reflects National as well as International complaint activity. Due to the fact that all complaints regarding the independent marketing executives and the business are processed by our BBB, the number of complaints is not an unusual volume or pattern of complaints for this type of business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||303|
Type of Entity
Business ManagementMr. Frank VanderSloot, President/CEO Julie Miller, Legal Dept
BUSINESS OPPORTUNITY COS. MANUFACTURERS & PRODUCERS CLEANING SUPPLIES HEALTH & DIET FOOD PRODUCTS-WHOLESALE/MANUFACTURING
Alternate Business NamesIglide.net Melaleuca The Wellness Company
General information comments: Prospective participants in any marketing plan should realize that successful achievement and advancement depends on the sale of products to customers. The bureau suggests that participants weigh all facts involved in establishing an independent business and check all state and local requirements.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview