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          R & M Steel Co has 1 locations, listed below.

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            Business ProfileforR & M Steel Co

            Metal Building
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/2001

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Steel Buildings, Pre-Engineered Metal Building Systems, Aviation, Agricultural, Retail, Commercial, Industrial, Warehousing Steel Buildings

            Business Details

            BBB File Opened:
            8/19/1998
            Years in Business:
            55
            Business Started:
            1/1/1969
            Accredited Since:
            5/1/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            50
            Alternate Business Name
            • R & M Steel Company
            Business Management
            • Mr. Robert C Roberts, President
            Contact Information

            Principal

            • Mr. Robert C Roberts, President

            Customer Contact

            • Mr. Robert C Roberts, President
            Additional Contact Information

            Fax Numbers

            • (208) 454-1801
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/07/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            June 2022, I requested a quote for a 100 x 70 aircraft hangar with the largest side by side doors possible. I was quoted a price by *************************** for a steel hangar with two 45 doors which were the largest doors I was told could be accommodated. I asked if they were sure because the value of a hangar is determined by the size of the aircraft that fits through the door. I was assured that a pair of 45 doors was the largest doors that could fit my hangar. To obtain my place in line for production, I gave R&M a $29,600.00 deposit on June 29th 2022. A nearly identical R&M 100 x 70 hangar on a lot next to my hangar lot was being erected. The end of July the door frames of the neighboring R&M building were obviously larger than 45 and I measured them to be 466. I brought this to R&M attention and after much back and forth of confusing emails , R&M told me they treat customers they have done business with in the past differently than new customers and thats why the neighbors building had larger doors than my nearly identical design. Several discussions between myself and R&M ensued. Several requests were made by me to get all of the R&M inconsistencies worked out several times before I would make additional payments or approvals. On August 2nd 2022 I specifically wrote I'm not making any more approvals or payments until this is sorted out to ************************* and *************************** to stop work until we sort out all of the numerous inconsistencies until determining what they can actually build and deliver. I decided to cancel my building order. They have a poorly worded cancellation clause that allows for a refund minus Engineering expenses. *************************** (President) of R&M refunded $24,800.00 keeping $4,800 for Expenses. No invoice was provided detailing what those Engineering expenses were. R&M never provided engineered (stamped) drawings for a building or foundation. Expecting payment for services and products not delivered is an unscrupulous practice.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Great West + Pacific

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