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BBB Accredited Business since
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This company provides concrete contractor services.
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A BBB Accredited Business since
BBB has determined that Carlson's Custom Concrete, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carlson's Custom Concrete, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Business ManagementMr. Michael Carlson, Owner
Buildings - Concrete Concrete Contractors
Hours of Operation
|Monday through Saturday: 7am-8pm|
Service AreaPocatello to Rexburg(Most of SE Idaho)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Shelley, ID 83274 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Carlson's Concrete put in a new driveway for me this summer. I didn't notice a problem with my sprinkler system as a result of their work because I water at night. A family member noticed the grass was turning brown in Zone 5, in the backyard.Carlson's has said they won't pay for sprinkler problems that are caused by their work unless I call them to repair it. Because I didn't immediately associate the sprinkler problem with them, I called my own sprinkler expert.We found the conduit under the driveway had never been installed correctly. The conduit itself was much too narrow to contain all the wires. The wires to Zone 5 had not been spliced together and lay outside the conduit in the dirt. All this took place under the new driveway.My own sprinkler man bought the correct sized conduit and made the repair.I think Carlson's should pay my sprinkler expert for his work. From the appearance of the problem it seems their own worker didn't know how to do the job. If it was an honest mistake on his part, he wouldn't know how to correct it either.
Desired Settlement: If Carlson's Custom Concrete will pay the bill from my sprinkler expert, I will be satisfied. The driveway is otherwise very nice.
Business Response: Customer contacted us directly: Mike Carlson of Carlson's Concrete phoned me today to apologize and discuss with me the details of my complaint. We ended up agreeing on a settlement regarding the payment of my sprinkler man's bill. I have no complaint and hold high regard for this honorable busnessman.
Mike Carlson of Carlson's Concrete phoned me today to apologize and discuss with me the details of my complaint. We ended up agreeing on a settlement regarding the payment of my sprinkler man's bill. I have no complaint and hold high regard for this honorable busnessman.
Customer Reviews Summary