Are You the Business Owner of Combs Car Corral?
If yes, click here to login.
BBB Accredited Business since
Phone: (208) 376-1070 9640 Fairview Ave., Boise, ID 83704
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company is a used automobile dealership.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Combs Car Corral meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Combs Car Corral include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Dennis Combs, President Ms. Kyla Westerberg, General Manager
AUTO DEALERS-USED CARS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9640 Fairview Ave.
Boise, ID 83704 (208) 376-1070 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/26/2015||Advertising/Sales Issues | Complaint Details Unavailable|
|6/19/2014||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: Bait and Switch is illegal in Idaho. They advertise right now you can get any car on the lot with your trade or $500 down, And of course no one turned down. I went in to get in on this deal I heard on the radio and their website. They told me I had to have the $500 cash because my vehicle wasn't worth $500 to them. I called my dad to get advise on what to do next. He said ask to speak to the General manager because a bait and switch is illegal. I went in again and asked to speak to the manager and was told they did not have one. He **** gave me a phone number to the Nampa store. I called them and spoke to *******. He told me the manager was not there but insisted on hearing what I had to say. I told him my issue I had at the Boise store and he gave me a run around about taxes on vehicles. I'm not the one running this promotion, I would think they would have considered that when they ran this promotion. The ad did not say you have to have a trade in more than $500 worth of value. I get shot down every time I go in there for the false advertisements they run. I do have recordings of all conversations between myself and the sales person, plus the add and how they are wording it.
Desired Settlement: A: I want them to hold up on their word and get me into any vehicle I want on the lot and I will pay my "little" (as worded in the ad) down with my taxes. And I never want to hear and ad from them that is misleading again. B: I would like a settlement for my wasted time and gas and frustrations with this. But most of all I would like some reprehending, such as fines, for the Bait and Switch.I want this made right.
Business Response: I sincerely apologize for any inconvenience or perceived strife that this customer may have experienced based on what he perceives as a "bait and switch." I would be more than happy to sell a car to *** ******, however, he must either have a $500 down payment or a trade-in that is worth $500, or a possible combination of the two as well as commit to a deferred payment from this year's income taxes (the amount of which is determined by the price of the vehicle being purchased and the customer's financial means. At that point, based on *** ******'s stability and monthly income, we can find a vehicle that suits his budget. As to *** ******'s desired resolution, I can only offer what I previously have, and that is to sell him a vehicle that he can financially afford, with the required down payment. We do not believe our ad to be misleading, nor are we employing any "bait and switch" tactics.
Read Complaint Details
Complaint: In 2009 I had bought a vehicle from Combs Car Corral I had possession of the vehicle for 5 days then I had to return it due to reduced hours at work. When I took the vehicle back they had kept my down payment of 1500 and said because they had already paid commission to the salesman. I let this go even though I thought so I returned the vehicle in better condition then was received and now they will sell it again and pay commission a second time? Now some years later I was looking through my credit report and it was reported that it was volunteer repossessed which looks bad on my credit and also is not accurate to what happened at all. I'm just concerned that this is happening to others besides me and I don't think it was quite fair they kept the down payment. Also how they reported it in my creditThank you for your time,******* *******
Desired Settlement: My 1500 dollars back or at least an apology and that they will work on there system to better report these situations to the credit agencies
*** ******* *******
What I have offered to **. ******** s to have the negative credit report from his voluntary repossession removed from his credit (it’s just that he will have to first contact the credit bureau and file a dispute). As to *** ********* question about sales tax and commission being paid multiple times, I am unsure what he is referring to. He will need to be more specific. Sales tax and commission are paid once per sale of the vehicle. So, for the deal in question, sales tax would have been paid once. Regardless of the amount of sales tax or commission,*** ******* would not have had his down payment refunded to him. He purchased a vehicle and signed a legally binding contract. Now, had *** ******* chosen, back in 2009, to take us up on our offer of trading into a lesser expensive vehicle, he would not have had to pay sales tax again (trading into a cheaper vehicle, by law, negates sales tax). However, *** ******* elected to refuse that offer. The second offer that was made was simply Combs Car Corral’s way of trying to extend a helping hand to a customer by offering him a discount on another purchase at some point within 12 months of his initial purchase…a way of “refunding,” if you will, some of his initial down payment. None of these things were required by law. They were merely offered because we are a reputable dealership and always try to keep our customers happy. *** ******* refused both offers.
In regards to his desired resolution of a refund, the answer to that is an emphatic no! Not only has it been 4 years, but again* *** ******* signed a legally binding contract. I apologize for any inconvenience that *** ******* may have experienced, but I feel that my offer of allowing the negative report to be removed (by way of him filing a dispute with the credit bureau and Combs Car Corral, in return, not fighting it) from his credit is more than fair.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a car from combs car corral, given there guarantee that all mechanical issues on the car prior to purchase had been taken care of and that the mechanic did a full inspection I purchased the car and yes signed the as is contract, not even 24 hours later while the car was being driven on the freeway the clutch went out causing my wife to almost crash, in turn called combs strait away to get it fixed and they turned around and told me it was hose then after having the car in the shop for a week they turned around and told me it would cost an additional 500.00 to repair the clutch plus labor fee's, i hadn't even had the car 24 hours, this is outrageous and unfair.
Desired Settlement: I would have just liked them to have placed me into a different car.
In response to the made by ****** ******** regarding a 1997 Nissan Maxima purchased 9/10/12, Combs Car Corral, unfortunately, is to meet the desired settlement.