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BBB Accredited Business since
Phone: (208) 522-9911 Fax: (208) 522-6011 2085 N. Woodruff Ave., Idaho Falls, ID 83401
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This company provides the sale of new and used vehicles.
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A BBB Accredited Business since
BBB has determined that Automatic Car Credit meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Automatic Car Credit include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Norm Taylor, Owner Mike Case, Former Owner of Cases Used Cars
Auto Dealers - Used Cars
Alternate Business NamesN &L Enterprises, Inc.
2085 N. Woodruff Ave.
Idaho Falls, ID 83401 (208) 522-9911 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased this car a year ago. When I purchased it, the check engine light was on. I was told that it would be taken care of. I was told there was something wrong with a fuel harness wiring and that it would be replaced at no charge to me. About 3 months ago my check engine light was coming on again. I took it to a respectable dealership that did a diagnostics test on it and found a faulty fuel harness wiring. It had been repaired by crimping and taping wires together. It was never actually replaced like I was promised from automatic car credit. I contacted to owner about this issue because he had been helpful with other issues I had previously with the car. Except this time I got the run around and was repeatedly lied to about the original repair. I was in fact told three different times through three different emails that someone had correctly fixed the issue. The problem is, I was given a different name of the shop that did the repair every time I got an email. And the final answer took over three weeks to finally receive. All I ever asked was proof of the repair and who did it. I have still never received anything.
Desired Settlement: Stop lying to customers and fix the vehicles the correct way to begin with
My first correspondence with Mr. ***** was back on March 11 of 2015, shortly after he had purchased his car from us. At that time he emailed me to let me know that he had bought his G6 and that it had a check engine light on at the time of sale. He had been explained what the issue was, and said that it had been taken care of. His concern at that time was that his rear windows did not work, a headlight didn't work, and there was a few cosmetic issues. He explained that he had paid to have these items fixed, but wasn't happy. He sent me a copy of the invoice for the repair on the windows, stating that he would be happy if we would reimburse him for the expense. we agreed, and sent him a check. Mr. ***** mentioned our 30 day or 1000 mile powertrain warranty. This warranty covered all internally lubricated parts of the engine and transmission. None of the items repaired fell under this coverage. The reimbursement was done as goodwill, and the check engine light was repaired under our "We Owe You" agreement that states that the items will be replaced or repaired at no cost to the customer. We fulfilled this agreement, and then some. Mr ***** stated in his initial email that this issue had been resolved. We did not hear anything from Mr. ***** until February 29th of 2016. Slightly over a year after his purchase. His complaint seems to be that the item was repaired and not replaced, and the fact that we had to send the vehicle to 2 different shops to properly diagnose and repair the issue. He has numerous times called me a liar. I take offense to this. I have been in this business for 30 years, and I have never found it necessary, or seen any benefit in lying. The original issue was fixed, and stayed fixed for nearly a year. We always do everything reasonable to make our customers happy, and in this case paid for items that were not agreed upon at the time of sell. At this point, I am not sure exactly how to resolve this customers complaint. we took care of the original issue, and then some. It has now been over a year since his purchase. I believe we have fulfilled our agreement. I sincerely wish that there was a reasonable way to make Mr. ***** happy, but we have obviously been unable to do that.
Business Response: I certainly am sorry that Mr. ***** feels that he has had a bad experience with us. I am sorry for any miscommunication that may have occurred. I have never lied to Mr. *****. And based on the paperwork that is in his file, signed by him, we have completed everything that was agreed upon in writing. I know at this point, over a year since the car was purchased, that it is unlikely if not impossible to make Mr. ***** happy. I am happy to apologize for his perception of the experience we provided, but I will not admit to lying. I do not lie to my customers, and have a strong business of repeat and referral customers to support this, for over 30 years.