BBB Business Review

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BBB Accredited Business since

Peterson Chevrolet Buick Cadillac

Phone: (208) 323-5000 Fax: (208) 378-9090 View Additional Phone Numbers 12300 W Fairview, Boise, ID 83713 http://petersongm.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides sales of new and used Chevrolet, Cadillac and Buick cars, trucks and SUVs.



BBB Accreditation

A BBB Accredited Business since

BBB has determined that Peterson Chevrolet Buick Cadillac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Peterson Chevrolet Buick Cadillac include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

178 Customer Reviews on Peterson Chevrolet Buick Cadillac
Customer Experience Total Customer Reviews
Positive Experience 152
Neutral Experience 7
Negative Experience 19
Total Customer Reviews 178

Additional Information

BBB file opened: July 30, 2008 Business started: 01/01/1928 in ID Business incorporated 08/22/2007 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Motor Vehicles
ID

Type of Entity

Corporation

Business Management
Mr. Rod West, General Manager
Contact Information
Principal: Mr. Rod West, General Manager
Business Category

AUTO DEALERS-NEW CARS

Products & Services

Peterson Chevrolet Buick Cadillac sells the following brand(s): Chevrolet, Buick, Cadillac


Customer Review Rating plus BBB Rating Summary

Peterson Chevrolet Buick Cadillac has received 4.83 out of 5 stars based on 178 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.