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BBB Accredited Business since
Phone: (208) 947-6500 Fax: (208) 947-6561 222 Auto Dr., Boise, ID 83709
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This company offers automobile sales, parts and service.
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A BBB Accredited Business since
BBB has determined that Larry Miller Auto Group of Idaho meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Larry Miller Auto Group of Idaho include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
Business ManagementMr. Tom Greene, General Manager
AUTO DEALERS-NEW CARS
222 Auto Dr.
Boise, ID 83709 (208) 947-6500 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a package of oil changes- 3 oil changes for a dodge 2500 diesel truck for $165.00 Upon trying to redeem the third oil change, I was told there was a 1-year expiration date and that the last oil change had expired. I reviewed the original paperwork provided when I purchased the package and there is no verbiage that discloses the expiration date. I asked the sales person with whom I spoke over the phone if there was anything they could do and they were unwilling to work with me.
Desired Settlement: I am requesting a refund of $55, the value of the third oil change. The last option would be to have them perform the oil change and honor their contract.
*** ******* claims there is no expiration information on the ******* ****** *********** *********, therefore I enclosed a copy of his contract and I have circled the date of the contract and I have also circled the terms. It clearly states that is expires 12 months from the effective date. I hope this clears up this matter. If *** ******* has any questions he can contact me directly.
Better Business Bureau:
Business Response: Please provide the original paperwork for review. The policy clearly states the terms and the digital signature acknowledges the purchase of the agreement. All policies have an expiration but I will look into this for a possible refund.
Better Business Bureau:
Read Complaint Details
Complaint: I have requested to be removed from Larry Miller advertising mailing lists multiple times over a 1 year time frame.I have spoken to the marketing director ********** ******** *** **** ***** in Boise starting last fall. I requested to be removed from the list. He said he would do so. I had a really NASTY experience with the service department there a year ago May 2012. I have NEVER had such a customer experience with any company ever in my life. It was so dramatic that I never want anything from this company again. I again received mailers wanting to buy my car in Feb. I called and left **** a message to remove me from the list again.I got mailers again in March and April. Again I called and left **** a message to remove me from the mailing list. I got more requests to buy my car throughout the summer. I called again. I got another service mailer a week ago. I had told **** if I received anymore after my Spring call to him I would report the company to the BBB for mailing harrasment.I know it takes a while to get off the list but a year is plenty of time. Now I am writing to you about it. If I get another mailer-I am going to contact the Attorney General's office with my complaint.Thank you
Desired Settlement: Just to be removed from the mailing list. Evidently my requesting it isn't going to work. Maybe you can make them understand I am serious.
I am responding to complaint ********, ******* *******. It is addressing the issue of receiving multiple mail pieces from the dealership. We have removed her from our customer retention software. We have removed her information from our database. We use many third party companies for our direct mail campaigns and we are unable to control where their lists are generated from. There are also other Larry H. Miller stores that also send out direct mail and I have no jurisdiction of the other stores. We will continue to work on any avenue to make sure she is not receiving any mail directly from us. She can contact me if she receives any more mail and I will look at the piece and find out where it is derived from. As always, I appreciate your help on this matter.