BBB Business Review

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Description

This company offers new and used auto sales.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dennis Dillon Auto Park & Truck Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dennis Dillon Auto Park & Truck Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 6
Problems with Product/Service 18
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Dennis Dillon Auto Park & Truck Center
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 10

Additional Information

BBB file opened: September 01, 1992 Business started: 01/01/1975 in DE Business started locally: 01/01/1975 Business incorporated 01/01/1975 in DE
Type of Entity

Corporation

Business Management
Mr. Brad Dillon, President Mr. Dennis E Dillon, CEO Mr. Duane Sessions, CFO/Vice President Mr. Jason Wood, Comptroller
Contact Information
Principal: Mr. Brad Dillon, President
Customer Contact: Mr. Duane Sessions, CFO/Vice President
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS

Products & Services

Dennis Dillon Auto Park & Truck Center sells the following brand(s): Fiat, GMC, Isuzu, Kia, Mazda, Nissan, Suzuki

Dennis Dillon Auto Park & Truck Center offers the following product(s): Cars, Crossovers, Minivans, SUVs, Trucks

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 8:00 PM
S: 9:00 AM - 7:00 PM
Su: 11:00 AM - 6:00 PM
Service Area
This company serves Boise and the surrounding area.
Alternate Business Names
Dennis Dillon Nissan

Customer Review Rating plus BBB Rating Summary

Dennis Dillon Auto Park & Truck Center has received 4.82 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.