In 2013, BBB received more than 1.7 million moving-related inquiries from American consumers looking for movers, and also received more than 9,300 complaints against movers in the U.S. Complaints that included damaged or missing items, big price increases over originally-quoted estimates, late deliveries, and goods being held “hostage” for additional, often disputed, payments.
Consumers can check bbb.org for free BBB Business Reviews on more than 17,000 companies that provide moving-related services, or for interstate moves turn to moving.org to find an AMSA-certified ProMover.
BBB and AMSA are offering the following tips for finding a trustworthy moving company:
• Research the company thoroughly. Although state regulations vary, all interstate movers must, at minimum, be licensed by the Federal Motor Carrier Safety Administration. FMCSA assigns a unique motor carrier number that can be verified at protectyourmove.gov. Also make sure you know whether you are dealing directly with a mover, or with a broker (middleman) who will refer your job to a mover you don’t know.
• Get at least three written in-home estimates. Not all price quotes online or over the phone are legitimate — or binding — and crooks are not likely to send an estimator to your home in advance. Also, remember that the lowest estimate can sometimes be an unrealistic low-ball offer, which may cost you more in the end.
• Know your rights. Research your rights with either the FMCSA for interstate moves, or with the appropriate state agency for moves just within that state. Interstate movers must give you two booklets detailing your rights, which are also available online. If a company threatens to hold your belongings “hostage,” enlist the help of BBB or local law enforcement.
• Consider accepting full-value protection. It may cost a few dollars more, but it can provide some peace of mind and eliminate headaches after your move. Purchasing full (replacement) value protection from your mover means any lost or damaged articles will be repaired or replaced, or a cash settlement will be made to repair the item or to replace it at its current market value, regardless of age.
Start with Trust®. Check with the BBB before doing business at bbb.org.