Phishing Scam Using The BBB's Name

December 13, 2011

December 7th UPDATE on last weeks "phishing" scam using the BBB's name:  Businesses have contacted us today saying that they have received a complaint from with a complaint number of 03581940. This is not a legitimate complaint number or BBB email address. Do not click on any links associated with the email. Do nothing.

Please see below an example of last weeks "phishing" scam.


Sent: Wednesday, November 23, 2011 7:43 AM


Subject: Complaint # 22119587

The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.

The details of the consumer's concern are included on the reverse.

Please review this matter and advise us of your position.

As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.

We encourage you to use our ONLINE COMPLAINT system to respond this complaint.

The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our


Because the message is fraudulent, BBB advises any business that receives this email to take the following steps:

  • Do not click on any links or reply to the message
  • Completely delete the message from your inbox, and
  • Run a full virus scan on your computer if you did click on any links