BBB, which sets standards for ethical business behavior and monitors compliance, recommends local businesses use caution when responding to faxes or phone calls from this and similar companies.
Often, fake yellow pages operations will fax a document asking a legitimate business to “update information,” but responding to the unsolicited request for information results in a “contract” and the scammers collecting on invoices.
Your Yellow Book currently has an F rating with BBB, the lowest possible. Factors that lowered the rating include 30 complaints filed against business, failure to respond to 25 complaints filed against business and BBB does not have sufficient background information on this business. There were also government actions against the business.
The complete BBB Business Review can be found at http://www.bbb.org/oklahoma-city/business-reviews/advertising-periodical/your-yellow-book-in-oklahoma-city-ok-90022544 .
At the request of the Federal Trade Commission, a federal court has halted their operations, pending litigation, because the company allegedly bilked hundreds of thousands of dollars from small businesses, doctors’ offices, retirement homes, and religious schools throughout the country by charging them for unwanted listings in an online “yellow pages” directory.
According to the FTC, the business faxed documents that resembled invoices with the well-known “walking fingers” image to consumers with whom they had no preexisting relationship, asking them to “verify” or “update” their current listing information in their actual listing in their Internet business directory.
The documents requested payment of up to $487 from consumers. Many consumers paid, believing YYB’s claims that their organization had agreed to be listed in the directory. Some consumers were told they would have to pay a fee to cancel.
The defendants are charged with misrepresenting that consumers had a preexisting business relationship with them and that consumers agreed to buy a directory listing and thus owed the defendants money, in violation federal regulations.
BBB offers the following tips to businesses dealing with copycat Yellow Pages solicitations:
BBB works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.