January 21, 2010
2009 was a busy year for your BBB and your staff has done a great job.

Lead by Robin Guenard, Director of Operations; Jessica Venetis, HelpDesk Consultant; and Summer Tomasek, Complaint Consultant
all in the Shreveport office. (pictured left to right).
Alexandria and Texarkana markets are lead by Ellis Isom, Alexandria Executive Manager; Debbie Gueringer, Alexandria Office Manager, and Sheila Landis, Sales Executive in Texarkana.

The BBB received 123,046 inquiries last year on consumers checking on businesses in our market. We delivered 87,010 reliability reports, informing consumers about your Accredited Business so that they would do business with you and warning them away from unscrupulous businesses. We processed 1,711 consumer complaints and provided mediation and arbitration services when needed. The BBB currently has 1,881 Accredited Businesses that support the activities of the BBB.

The top five companies receiving complaints were:

Auto Dealers-New Cars
Television-Cable, CATV & Satellite
Auto Dealers-Used Cars
Cellular Telephone Service
Furniture Retailers

Top five companies receiving inquiries were:

Auto Dealers-New Cars
Mobile Home Dealers
Home Builders
Don’t forget that you may go to our website at any time to check on a company by pulling up their reliability report or to file a complaint.
For more information about the BBB services, contact the BBB at 1-800-372-4222, ext 102 or go to our website.
We encourage you to go online to read your reliability report to make sure we have correct or updated information about your business.

Respectfully submitted,
Andy Fisher