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Consumer Complaints

BBB Accredited Business since 06/29/2005

Pliler International

Phone: (318) 891-8414Fax: (318) 891-8427

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
Took truck to get ECM fixed. Fan moter and check engine light continuously on. Took in and found out that programing is incomplete.
ECM on m u truck went out arranged to have work done at Pliler International. Upon completion check engine was still on. I was told by mechanic that ECMhad to run continuosly for 24 hours and would then reset itself. After driving a short while I noticed that the fan was running continuosly, I called Pliler and asked why this was occuring, was told they did not know why but was advised to have it checked when I got back to my shop. Took truck to mechanic who is familiar with my truck, and conected it to his laptop and discovered that the programing was incomplete. At that time he told me he was unable to program it I would have to take it to ******** **** I called Pliler and talked to ***** (general manager) he said Pliler wouldn't cover any expenses related to the work they preformed. Paid $1862. to have job completed and it was not done correctly. The first time I called I was told if it was something they did or did not do they would make it right.

Desired Settlement
Prior to ECM going down check engine light was not on and the fan was engaging and disengaging properly. If they would have put the truck on the computer before they released it back to me they would have known the job was not done right, all I am asking is they pay to have the job completed correctly. My fuel operating costs have been astronomical because the fan continues to run.

Business Response
Contact Name and Title: ***** ***** General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********@plilerinternational.com
His truck was towed in for an Engine Control Module failure. As I explained to the customer since the custom parameters are just that "custom" and his old ECM was broke and unreadable, there was no way for us to know how they were set before. The customer did not notice there was a problem until he was about 30 miles away, at that point he called and we asked him to bring the truck back and we would go through the parameters one by one to try to get this resolved, he said "I don't have time." We then told him to take it to another International dealership where their tech talked to my service manager and verified it was a programming issue... recap the truck was towed in for not running due to an ECM failure, he brought his own ECM over, not a new one he bought from us, we programmed it for the major engine specs according to the engine serial number and the truck ran fine. He was not charged for custom programming and the problem he has now is nothing we did. You can relate this to taking your computer to the shop and telling them your hard drive is bad and they have to replace it because the old one was unreadable and there for all of your personal information and custom setting are gone and then you get home and get mad because all of your old files are not there. I have tried explaining all this to him over and over and even telling him to get the fan problem fixed, but he is only worried about am I going to pay for it.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When starting the work they asked if I had the engine serial number, I did not but ******** *** did. I called them and got the number, I also informed the tech that ******** *** had ALL the specs for the setting of the ECM and said they would give them any information needed.
Before I left the shop I noticed the check engine light was still on, I was told it would reset after the ECM ran continuously for 24 hours. I was about 80 miles away, when I called about the fan, I was NOT told to come back I was told to take it to the International dealership at home and they would take care if it. After the dealership looked at it they were not sure at that point what was wrong, so *** said they would not pay after all I had to pay to pick up my truck. I then took it to ***** ****** who is a certified diesel mechanic that used to work on my truck. He put it on his laptop and discovered that it was a programming issue, it had not been completely programed. My contention is that had Pliler had put it in the computer when they said the work was complete they would have discovered this, and we would not have had this problem. At first I was talking to *** (service department manager) after not getting any satisfaction from *** I then talked to ***** (general manager). I have talked to ***** 3 times and was told they would take care of the problem, he then changed his mind and said they would not take care of it.
All I want at this point is for International to honor the agreement they made to fix the problem. If they are agreeing that it is a programming issue and agreed to take care of it, why then can I not get it taken care of. They claim the information from the old ECM was not available because it was dead, but the was available at ******** **** and they were informed of this in the beginning. My phone call to ******** *** is on record.

Final Business Response
as I stated earlier, what he was asking for was custom programing that he did not request or pay for. I am more than happy to provide any paper work needed to support this information. Both my service manager and myself have tried to help this gentleman, but all he is wanting something for free.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to ******** **** ************ of ***** ****** and also a mechanic who previously has worked on my truck, all have said that a properly functioning fan motor is NOT a custom setting for an ECM. I told them all perimeters for my ECM were available at Michigan CAT, and that they could call if they needed anything.
I do not believe that after paying over $1800.00 I am asking for anything free. As a matter of fact after talking to ******** **** I realized I overpayed. With one phone call they could have cut their labor time in more then half.

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