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BBB Accredited Business since 07/01/1993
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
This firm is headquartered at 50 Centrury Blvd., Nashvill, TN 372145, phone (615) 872-5000. It's Retail Division is headquartered at 333 East Lake Street, Bloomingdale, IL 60108, phone (630) 259-9000.
The BBB suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replace parts except those under warranty, trade-in or core parts.BBB file opened: 01/01/1973Business started: 01/01/1900Business started locally: 01/01/1962
Mr. Roger Harnish is the District Manager for the Shreveport and Bossier City, LA locations. His number is (501) 771-9576 Mr. David Hardin is the District Manager for Pineville, LA. His number is (985)645-8670.
The Consumer Affairs Number is (800) 367-3872.
Contact InformationPrincipal: Mr. Roger Hamish (Dist. Manager)Mr. David Harris (Manger @ Bert Kouns)Mr. Ersel Holder (Manager @ Jewella Ave.)Mr. Ethan Langley (Manager @ S'port Barksdale)Mr. Moehring (Manager @ Texas Ave.)Mr. Larry Perdue (Manager, Customer Relations 2nd contact)Mr. James Piper (General Manager)Mr. Todd Smith
Tire Dealers, Auto Repair & Service, Brake Shops, Mufflers Exhaust Systems Suppliers, Shock Absorber Suppliers, Tire Repair Shops, Auto Inspection Stations, Battery Supplies Companies, Battery Repair Companies, Tire Manufacturers
Products & Services
According to information in BBB files this company operates a chain of more than 1,600 company-owned automotive tire and service stores throughout the United States.
Alternate Business NamesFirestone, Expert TIre, Mark Morris Tire, Tire Station, GCR Tire Center
Industry TipsThe Hail Season is Here
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Louisiana and the Ark-La-Tex. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (318) 869-1231
- (318) 747-3720
- (501) 771-9576
- (847) 981-2200
- (985) 645-8670
- (630) 259-9000
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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