Called Mr. *****, told him my roof was still leaking. He came out and suppose to have fixed it. Mr. ***** & Assistant.Several weeks later, it rained, called again. Mr ***** came back out, Three to 4 weeks past, rained again. Roof was worst than before he so called fixed it. It is now raining under my patio, patio furniture, raining on car. Wasn't doing that before he suppose to have fix it.
See attached for remainder of complaint.
3 pages total.
$125.00 of my money. Mr. ***** did replace some shingles but it wasn't 2 bundle as stated on receipt. he used a piece of old wood to fix the part he took loose. He stated 3 weeks ago that he couldn't fix it and would have to give me my money back. Now i have called twice, Secretary said, we'll get him back out. But will not come. Nor answer calls from me on cell phone.
In response to case number XXXXXXXX
Last year during the summer of 2013, Mrs. ***** calls and said she has roof problems. She had several leaks on her home. She had two on the main part of the house front and back side, one on the carport bottom right comer in a storage room, and two on a patio. She was given a estimate of 1,500 dollars to do the complete side, she called and stated that she did not have
enough money and would .I repair and if so how much.We agreed on $150.00 dollars. We went out one evening and took some old shingles off to see how much plywood was needed and how many shingles.It was determined that there was two sheets of plywood rotted and two bundle of shingles needed. We went to Sutherland's to get these items need for the job and we came back and done the repairs. It rained and she said it was still one leak on the patio, we came back and fixed it. Several rains later last year, she called and said it was raining on her car. We went back out and upon inspection it was determined that a seam on the roof was not
heated properly, we told her this and also told her that this had nothing to do with the original agreement, but we fixed it anyway and charged her nothing. Told her that the old roof, which is close to 20 years old on the patio side was going to start giving her problems . Out of all the leaks out on her home, we fixed all but one. There is no mention of the leaks on the main part of her house and leak on the bottom right side of the storage room. All these leaks was fixed and never had a complaint. It has rained numerous times this year and also been through 2 snow storms, one ice storm, and no complaints.Now, on places where it was not before is no fault of ours, if we would have done the complete side and not done repairs leaving 7/8 of the old roof on there would be no problems.As water could be running from old part and running down. Last time she called, she said it started leaking again. I told her after everything we have done there was nothing else to be done that I would re:(Und some of her money. There was five leaks in the house at the time and all was fixed but one. Five divided by 150 is 30.00 dollars, which is all I will be returning to her. As the other leaks are no fault of our company . As far as taken advantage of it is us who is being taken advantage of for her wanting us to fix leaks on a old part we did not do the complete side only 1/8th of that side. Thanks for letting me explain.
After reading his response, everything he put in his letter is a lie. First of all, When I called called him, I told him, i had a leak. The leak was on the outer part of my patio. He did not go to Southerland and get shingles. He had some from a precious job.
Please see attached for remainder of rebuttal. 3 pages.
Final Business Response
In response to second letter from home owner. Nothing that we said in our first letter was a lie. Here's proof. She say's that her car was not being leaked on and that the roof on the carport was only two years old and in perfect condition. Her words not mine. Further down in her letter, how can it be leaking on her car now when her car is parked underneath this two year old roof? Next, yes we did change a sheet of plywood and use two bundles of shingles as the invoice says. As far as rotted wood on the over hang, why did it take eight months to mention this as it was not mentioned to us when we completed the job? There was absolutely no rotted wood put on. Here is what I propose. She say's she wants $125.00 of her money back. If she would let someone of the bbb choosing to go inspect that side of the roof and find only 10 shingles changed as she says and no wood being changed on top. And the roof on the patio, carport side is well over the age of the main house. If all her allegations prove true I will personally hand her a check in the amount of $300.00. I would also like for whoever inspects ask that the storage room door on the carport end be opened and the wood in the far right corner be inspected for leak damage. And if my allegations prove true I want written letter of apology put on the bbb website.
Final Consumer Response
After reading the rebuttal letter from Mr. *****, I did call him to let him know that the roof he so called fixed was now leaking on my car under the patio. See attached for remainder of rebuttal. 2 pages.