Complaint They sent a tech out to my home. He ran a large electric cable machine, from the clean out to the main hole. He claimed the main line blockage was caused by break in line. His machine was stuck inside the main line he used the machine itself to remove the cable that didnt work. He then used a winch on this truck to try to free the cable that didnt work. I allowed him to park his truck my lawn he tried to use the winch again. the winch bottomed out. So he called his boss. At this point I am not sure what happened. I paid him 300 dollars cash and he told me when I got home from school it would be fixed. Well I get home to be told by my brother he stated that there are serveral breaks in my line that I feel came from his machine that was stuck and using his winch caused the breaks in my main line. he decided to use his machine after he freed his line from the main line and that is when the breaks in the line was seen. He didnt run the camera intially he used it after the cable was freed and he used the winch. My son said he said not to use any sinks bathtubs and dont flush feces or tissue down the toilet. I feel this was a rip off. I paid 300 dollars for nothing. Product_Or_Service: Unstop and clear main drain line Account_Number: XXXXX
Desired Settlement I would like to have my money refunded since there was nothing that was done.I personally feel the damage that was caused to my main line was caused by there cable machine. I also feel they should be respondsible for the damage caused to my main drain line
Final Consumer Response I spoke with the owñer there was a misunderstanding on my part. It has has been reolve
Complaint Taking financial advantage of the handicapped and elderly
Desired Settlement My 71 year old father (with Alzheimer's) was charged $250 to change a shower handle. The first visit the worker left without explanation of why the job was not completed or how many days til his return. Left a hole a foot deep and a foot wide next to driveway that luckily he didn't fall in. Replaced the hot water handle valve with a used one. The new handle is the only thing they are going to warranty. I would like someone to explain this nonsense to me
Business Response I responded to a call for service at *** ***** ****** Lane in ******* ***** LA from ****** ********* grandson of homeowner, who also lived at location. While I was working on the shower faucet, one of the handles broke. I told Mr. ******** that this handle (due to the age) was not being made any longer, but I had a used handle to match it at my shop. He said that would work for him, so I went and picked up the handle and installed it. The hole in the yard is where the cutoff valve is found and the homeowner specifically asked that I NOT cover it up.
After I received notice from BBB about this complaint, I called Mr. ******** to ask if there were any issues I needed to resolve. He and his ******** each stated they were satisfied with my work and the person who filed the complaint had no right to file a complaint about this issue and not to worry about it.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Louisiana and the Ark-La-Tex. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
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