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Consumer Complaints

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Murray Plumbing, Inc.

Phone: (318) 746-6741Fax: (318) 741-5971

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
12/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
They sent a tech out to my home. He ran a large electric cable machine, from the clean out to the main hole. He claimed the main line blockage was caused by break in line. His machine was stuck inside the main line he used the machine itself to remove the cable that didnt work. He then used a winch on this truck to try to free the cable that didnt work. I allowed him to park his truck my lawn he tried to use the winch again. the winch bottomed out. So he called his boss. At this point I am not sure what happened. I paid him 300 dollars cash and he told me when I got home from school it would be fixed. Well I get home to be told by my brother he stated that there are serveral breaks in my line that I feel came from his machine that was stuck and using his winch caused the breaks in my main line. he decided to use his machine after he freed his line from the main line and that is when the breaks in the line was seen. He didnt run the camera intially he used it after the cable was freed and he used the winch. My son said he said not to use any sinks bathtubs and dont flush feces or tissue down the toilet. I feel this was a rip off. I paid 300 dollars for nothing.
Product_Or_Service: Unstop and clear main drain line
Account_Number: XXXXX

Desired Settlement
I would like to have my money refunded since there was nothing that was done.I personally feel the damage that was caused to my main line was caused by there cable machine. I also feel they should be respondsible for the damage caused to my main drain line

Final Consumer Response
I spoke with the owñer there was a misunderstanding on my part. It has has been reolve

06/17/2016Problems with Product / Service | Read Complaint Details
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Complaint
Taking financial advantage of the handicapped and elderly

Desired Settlement
My 71 year old father (with Alzheimer's) was charged $250 to change a shower handle. The first visit the worker left without explanation of why the job was not completed or how many days til his return. Left a hole a foot deep and a foot wide next to driveway that luckily he didn't fall in. Replaced the hot water handle valve with a used one. The new handle is the only thing they are going to warranty. I would like someone to explain this nonsense to me

Business Response
I responded to a call for service at *** ***** ****** Lane in ******* ***** LA from ****** ********* grandson of homeowner, who also lived at location. While I was working on the shower faucet, one of the handles broke. I told Mr. ******** that this handle (due to the age) was not being made any longer, but I had a used handle to match it at my shop. He said that would work for him, so I went and picked up the handle and installed it. The hole in the yard is where the cutoff valve is found and the homeowner specifically asked that I NOT cover it up.

After I received notice from BBB about this complaint, I called Mr. ******** to ask if there were any issues I needed to resolve. He and his ******** each stated they were satisfied with my work and the person who filed the complaint had no right to file a complaint about this issue and not to worry about it.

Thank you,

**** ******

02/18/2016Billing / Collection Issues

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Plumbers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.