Business ProfileforClayton Homes of West Monroe

WE PURCHASED A MOBILE HOME FROM CLAYTON HOMES WITH SPECIFIC REQUEST. WHEN THE HOME ARRIVED IT WAS NOT THE ONE WE ORDERED. THE EXTERIOR WAS GRAY/CHARCOAL AND WHITE WHEN IT WAS SUPPOSE TO BE BROWN/TAN AND WHITE. I SPECIFICALY ASKED FOR NO CARPET AT ALL IN THE HOME. ALL THREE BEDROOMS HAD CARPET. THEY DID GIVE ME A LITTLE REFUND FOR HAVING CARPET BUT STILL WASN'T WHAT I WANTED. SINCE IT WAS THE WRONG HOME, THE INTERIOR WALLS WERE A DIFFERENT COLOR SO WHEN THE CREW CAME IN TO TOUCH THINGS UP THEY REPAINTED THE WHOLE HOUSE BECAUSE THEY HAD THE WRONG PAINT TO TOUCH UP WITH. THEY GOT PAINT EVERYWHERE ON MY FLOORS AND TRIM. I HAD TO REORDER THE CORRECT COLOR SKIRTING FOR THE EXTERIOR TO MATCH. I MADE A LIST OF SEVERAL OTHER THINGS THAT NEEDED FIXING LIKE THE MASTER BATHROOM DOOR WHICH HAD BEEN BUSTED, KITCHEN DRAWERS FALLING APART, TRIM FALLING OFF THE WALLS, BASEBOARDS NOT CONNECTED TO THE WALL. THERE WERE SEVERAL MORE PROBLEMS. ALL OF THESE THINGS WERE ADDRESSED TO CLAYTON HOMES BEFORE OUR ONE YEAR WAS UP. THEY CAME BACK OUT BUT DID NOT FIX ALL THE STUFF ON THE LIST AND REFUSED TO RETURN TO FINISH. BY THE TIME I CALLED, TEXT AND EMAILED BACK AND FORTH WITH NO REPLY OR RESPONSE, THE YEAR PASSED ** WITH THEM AVOIDING THE PROBLEMS. WE HAVE NOW HAD THIS HOME FOR 26 MONTHS. WE HAVE HAD THE ROOF FIXED 3 SEPERATE TIMES. WE HAVE HAD MOLD ISSUES AROUND THE VENTS AND LIGHTS IN THE CEILING. WE ARE WAITING ON OUR APPOINTMENT FOR A COMPANY TO COME OUT TO SEE WHAT IS GOING ON WITH THE FLOORS. THE FLOORS ARE ALL BUMPY AND SOFT IN MOST OF THE MAIN AREAS OF THE HOME. WE HAVE NEVER HAD THE FLOORS GET WET TO CAUSE THIS KIND OF PROBLEM. WE JUST DONT KNOW WHAT TO DO. WE HAVE A TOP OF THE LINE $100,000.00 MOBILE HOME THAT LITERALLY IS FALLING APART AT 26 MONTHS OLD. PLEASE HELP.