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Central Louisiana and the Ark-La-Tex

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This Business is not BBB Accredited

Direct Buy Shreveport/Bossier City

Phone: (318) 212-0423Fax: (318) 212-04242940 Bert Kouns Industrial Loop, ShreveportLA 71118-3009http://www.directbuy.com ! There is an alert for this business !

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BBB Accreditation

On 07/09/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to recent government action involving the business's customer relations which indicates a significant failure of the business to meet standards of conduct expected of a BBB member and unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Direct Buy Shreveport/Bossier City's rating include:

  • 18 complaints filed against business
  • Failure to respond to 2 complaints filed against business.
  • Government action(s) against business.
  • One complaint filed against business that was not resolved.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Problems with Product / Service11
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 18

Additional Information

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BBB file opened: 10/31/2006Business started: 11/01/2006
Contact Information
Principal: Mr. Marty Kent (Franchise Owner)Customer Contact: Mr. Jared Embree (Owner)
Business Category

General Merchandise Retailers

Products & Services

This company is a manufacturer. Only Showroom. Retails flooring, appliances, home improvements, etc.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.