I bought a dishwasher had repair man out 3 times to work on it after a year he replaced it.Bought a refridgerator had a part replaced within a month of having it and still did not work so he replaced it.Bought a sectional and a few days of having it the mecanizum in the left part of the loveseat broke- it has been 5 months I call him and he wont return my calls finally he sent the part out here on X-XX-XX and said it would be fixed on ******* Bought a trumble bed and one of the drawers would not go in and he said he would fix it before it was delivered and 5 months later still not fixed. He ignores my calls last time I spoke to him he told me I call more than anyone like I'm suppose to pay for all this broke down furniture and appliances and just deal with it.He told me he would come get it which would be fine with me but I have paid a lot of money already on this stuff and I feel I should get some back.
I feel if he wants to come get it that is fine if he don't want to stand behind his products but I don't feel he is intitled to all my money and the furniture back.He said he has done everything to get it fixed NOT TRUE.I called him for a week straight and he would not call me back I cant help it I had to call and complain on all of it Im not paying new price on broke down furniture and appliances.
Business Response /* (1000, 6, *********** */
On multiple occasions Mrs. ****** has complained of problems, and in most cases these items have been replaced with brand new merchandise, even though the manufacturer's warranty did not call for it. She says that her washing machine is not working, but we have sent a licensed repairman from an independent Whirlpool service location (Lafferty's of Texarkana) to her house and they have found nothing wrong with the machine. A piece of her sectional does require a new mechanism. The part has been ordered and delivered. The repair company, Tri-State Furniture Repair, called Mrs. ****** to schedule a time to make the repairs and she told him that she didn't have time to deal with it and hung up on him. When I called Mrs. ****** in regards to this letter, she yelled at me and told me that all we sell is "broke down junk". She refused to make any further payments until all of the items were fixed to her satisfaction, and she proceeded to hang up on me as well.
As we have never been able to deliver a single item that was to Mrs. ******'s satisfaction, I feel that this is unattainable, and her rudeness leaves us lacking the desire to try further.
Even though we feel that we have made every effort to make the required repairs to Mrs. ******'s furniture, we are happy to comply with the customer's desired resolution. We will repossess the furniture and appliances and sell them. We will apply any monies to the customer's balance. Should the items sell for more than the balance we will be happy to refund the difference to the customer. However, should the furniture not cover the balance, we reserve the right to take legal action against the customer to cover the difference. Anything other than this, will force us to take legal action against the customer immediately.
Final Consumer Response /* (4200, 12, *********** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have made 2 payments they need to keep better contact with there employees.My point of all this was that I bought 7 items and 5 of them had problems and that it took months to get it replaced and fixed which not everything is still fixed.I cannot believe that anyone that was in my shoes would not be just aggravated.As far as yelling and being rude to him if that's the way he feels he has a right to have his feelings on his shoulders about all this I guess.I did not yell or be rude anymore than he did but fails to mention that in his response.They have tried to make me look like the bad one threw all this and if they can lay their head down at nite and sleep knowing what I have been through God bless them!!I will not back down to this situation though because I bought new furniture and appliances from there business in good faith that it was in new,working condition and it was not and no one in there right mind would pay for new things that are broke down and not working.
Final Business Response /* (4000, 10, *********** */
By Mrs. ******'s own accord, her dishwasher has been replaced, her refrigerator has been replaced, and the service man that looked at her washer found nothing wrong with it. Now, her reclining sofa has been repaired. What she failed to mention is that she STILL HAS NOT MADE A SINGLE PAYMENT SINCE ***** Her account is now ** days delinquent.
At ******* Brothers, we do care about customer satisfaction, but a piece needing to be repaired is no excuse for not making payments. It also does not excuse rude behavior, like yelling at people or hanging up the phone on people. The constant in all of these issues is that no matter what we do, we can not make Mrs. ****** happy. Even after replacing her items with brand new ones, she still is not satisfied. After being hung up on and yelled at, on multiple occasions, by her and her husband, we still followed through with the repairs to Mrs. ******'s sofa. We gladly now await her payment. Once the furniture has been paid for, we accept Mrs. ******'s gracious offer of never buying anything from our company again.