BBB Business Review

BBB Accredited Business since 06/10/2005

Bayou Fitness Products, LLC

(318) 688-4242View Additional Phone Numbers7144 W Park Rd, ShreveportLA 71129-2802 Send email to Bayou Fitness Products, LLC

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BBB Accreditation

A BBB Accredited Business since 06/10/2005

BBB has determined that Bayou Fitness Products, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Bayou Fitness Products, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Bayou Fitness Products, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
02/09/2015Guarantee / Warranty Issues | Read Complaint Details

I purchased a product from the business using with a claim that it has "lifetime in-home warranty". Upon having a minor part fail after only about 5 uses, they now claim that "lifetime in-home warranty" only applies to the "frame" after a warranty claim.As of today, the same product STILL shows "lifetime in-home warranty" NOT "lifetime in-home warranty on frame".I have asked repeated times to honor the warranty and change their Amazon warranty claim to "lifetime in-home warranty on frame only".They have refused to do either and claim that the "lifetime in-home warranty" statement is their due to Amazon's fault. I have email dialogue documenting my correspondence. This is unethical and other consumer who are deliberately being misled that the product has "lifetime in-home warranty on frame".Their product description/ID on is below if you would like to reference it:XMark FID Flat Incline Decline Weight Bench with Leg Extension and Preacher Curl *******
Product_Or_Service: XMark FID Flat Incline Decline Weight Bench w/curl

Desired Settlement
I would like to have them at least honor the warranty one time and change their claim on Amazon. After that, I'll simply never buy their product nor have any contact with the company.I would appreciate any assistance provided.

Business Response
The buyer didn't purchase the bench from us so we are unable to access his order using the Amazon order number that he has provided. Please provide your purchase receipt. If this is unavailable, you may log in to your Amazon account and copy from the screen and paste into an email. Also, we need the part number that you need replaced. This can be located near the back of your owner's manual. You will find an exploded view along with a part listing. Thank you.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been an ongoing correspondence with the business simply refusing to honor their warranty. If they can send me the Part #XXXXXXXXXXXX, Key # 21 from ******** I would consider this complaint satisfactorily settled. They can contact me directly at XXX-XXX-XXXX or email me at ********** They have the information already.

Final Business Response

04/25/2014Problems with Product / Service

Industry Comparison| Chart

Exercise Equipment Dealers

Additional Information

BBB file opened: 06/10/2005Business started: 01/01/2000
Contact Information
Principal: Mr. Kerry R. Bird (President)Mr. Jim Berridge (Sales/Marketing Manager)Ms. Jeanie Preslsy (Office Manager)
Business Category

Exercise Equipment Dealers

Products & Services

This company operates in Imports, Manufacture & Distributes fitness products, such as weight benches, & exercise equipment.

Their affiliate business,, is no longer an accredited business at the request of the owners.

Hours of Operation
Mon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PM
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

Map & Directions

Map & Directions

Address for Bayou Fitness Products, LLC

7144 W Park Rd

Shreveport, LA 71129-2802

To | From


1 Locations

  • 7144 W Park Rd 

    Shreveport, LA 71129-2802

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Louisiana and the Ark-La-Tex. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Bayou Fitness Products, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (318) 861-6064 (Disconnected)

Additional Fax Numbers

  • (318) 861-6011 (Disconnected)

Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB


Industry Tips for Exercise Equipment Dealers


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.