BBB Business Review

This Business is not BBB Accredited

Texarkana Tablet Repair, DBA Texarkana Repair Service

(903) 223-0511309 Hickerson Ave, Wake VillageTX 75501

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BBB Accreditation

Texarkana Tablet Repair, DBA Texarkana Repair Service is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Texarkana Tablet Repair, DBA Texarkana Repair Service's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Texarkana Tablet Repair, DBA Texarkana Repair Service

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
01/27/2015Problems with Product / Service | Read Complaint Details

IPhone screen was broken he claim he could fix it, he collect 67.50 deposit did not fix it or return money. Finally demand phone back.
IPhone 5s purchase in October 2013, screen crack in August carry it to him in August, always excused finally demanded phone. He took lt apart no longer works.

Desired Settlement
The money that was paid him.

Business Response
As requested, due to the nature of the dropped phone, it shorted the circuit board and i do not work on circuit boards and Mrs ****** was told that it had to be sent off to someone that does. As for as the deposit, that went towards labor for the work i did. Although the phone was not repaired, she never said to go ahead and send it off for repair on the circuit board. I had spent about 4 hours on that device. She is more than welcome to bring it back to be sent off.
Texarkana Tablet Repair

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
What he stated is false, he also switched phone can be proved with att.

06/17/2014Problems with Product / Service | Read Complaint Details

Failure to return my tablet as well as the $125.00 I payed since March 2014.
In early March 2014, I sent my fiance's new Asus tablet to Texarkana Tablet Repair because it had a cracked screen. Before sending it i called the BBB in Shreveport to ask about rating and whether it was a legit business. I received good remarks and a rating of A-; therefore, I sent the Asus tablet to the company. ***** ******* received it and told me it will cost $125 for him to repair it and his services. I sent him the $125 couple days later as a money order.I have been calling him weekly and he keep telling me he has ordered the part from a company in China via ebay and has not been able to get the apart. However, my boyfriend ordered the same part from ebay and was able to get it within a week. I proceeded to tell him in early May since it has been so long please send me back my tablet and my full refund since he was not able to fix it and I will send it to another company to fix. He promised that I will receive my tablet and $125 on Monday 12th of May and my $125. However, I have been calling him and he is not answering nor did I receive my tablet or my $125. Before Monday 12th whenever I called I would get Mr. ******* but from
ast week I am unable to get him to answer the phone. All I want is whats rightfully mine. My fiance's tablet and $125. I have called the both numbers I have for him.

Desired Settlement
My tablet and my $125.00

Business Response
Hello BBB,
In response to the complaint from Mrs. ****. In March, she mailed me an Asus tablet to have the screen replaced. Me being new to the Asus market, I wasn't aware of the parts problem repair shops were having with getting correct parts that will function in the USA. Their part for digitizers come in volumes. Although the part looks identical, a volume 2 will NOT function in the US but will in China. The part that will function in the US is a volume 3 and are very hard to find. She just will not accept that fact. I did many hours of research to learn about this issue. Had another customer with the same issue and I had her machine for nearly 2 months and finally found one, but she was understanding about it. So she demanded me sent her tablet back along with ALL her money. I explained to her that the tablet was disassembled coz I had to get the volume number off the inside. She wanted it back anyway, with her money. I told her she owed me labor for all the many hours I already put into that machine. She still demanded ALL her money. So I tried to negotiate a reasonable amount. She said no. So I sent the dissembled machine back to her without the money she paid me. So I am the one who lost money on the whole thing. The complaint was not my workmanship, it was the parts issue. That was out of my control. So the whole thing is, she wants her $125 back. I far exceeded that in labor.

Industry Comparison| Chart

Computer Repair Stores

Additional Information

BBB file opened: 01/21/2014Business started: 01/01/2012
Contact Information
Principal: Bobby Pickett (Owner)
Business Category

Computer Repair Stores

Products & Services

This company offers Laptop, tablet repair, Cellphone, IPads, Iphones, Refurbish and repair.

Map & Directions

Map & Directions

Address for Texarkana Tablet Repair, DBA Texarkana Repair Service

309 Hickerson Ave

Wake Village, TX 75501

To | From


1 Locations

  • 309 Hickerson Ave 

    Wake Village, TX 75501(903) 223-0511

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Louisiana and the Ark-La-Tex. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Texarkana Tablet Repair, DBA Texarkana Repair Service is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB


Industry Tips for Computer Repair Stores


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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