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Central Louisiana and the Ark-La-Tex

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BBB Accredited Business since 03/19/2009

Horseshoe Casino & Hotel

Phone: (318) 742-0711Fax: (318) 742-1503View Additional Phone Numbers711 Horseshoe Blvd, Bossier CityLA 71111-4472 Send email to Horseshoe Casino & Hotel

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BBB Accreditation

A BBB Accredited Business since 03/19/2009

BBB has determined that Horseshoe Casino & Hotel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Horseshoe Casino & Hotel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Additional Information

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BBB file opened: 01/01/1994Business started: 01/01/1994
Contact Information
Principal: Mr. Mike Rich (General Manager)Mr. Rob Brown (Director of Hotel Operations)
Business Category

Casinos, Hotels

Products & Services

This company operates a riverboat casino and hotel.

Industry Tips
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Vacation and Travel

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.