Complaint No disclosure was made to trucks issues On 8/15/2015 I test drove and purchased a Chevy Silverado for my son ******* ***** from ***** ***** at *** Chevrolet. The truck was still going through inspection at that time so my son was unable to take it home. I purchased the truck based on *****'s statement that the truck would go through the "inspection to make sure it was safe and reliable". I negotiated and agreed to a price based on that statement from *****. On 8/17/2015 he delivered the truck to my son (I was already on my way to Dallas to fly back home) and it had the check engine light still on. When my son called ***** to find out why the light was on he didn't even know why the light was on yet told him not to worry and to wait until it manifested into something "worse". After ***** indicated that it would cost $99 dollars to find out why the check engine light was on my son went to a local parts store to find out why the light was on for free. Based on those codes it will cost us anywhere from $800-$1000 to get everything addressed. My son contacted ***** with the codes and ***** said he would check with the inspection technician if these should be addressed. We have had multiple calls to *****. The latest on 8/26/2015 he stated that we sell cars in this condition all the time and we would not be fixing these issues per his manager. I believe there should have been some discloser before he delivered the vehicle so we could either cancel the purchase or re-negotiate the price. I understand that ***** did not realize the state of the vehicle when first sold but he should have known these issues when he delivered.
Desired Settlement We are asking is that Orr address all the issues that are causing the check engine light on like ***** had stated Orr would be addressed on 8/15/2015 or discount the price of the vehicle so we can get those items addressed.
Final Consumer Response Orr Chevrolet addressed all the issues and now the check engine light is off. I consider this complaint closed and thank the BBB for all their help.
Complaint I paid a new vehicle purchase off early and was due a rebate on the GAP policy and still have not been paid. On Oct 22, 2014 I paid off my 2013 Chevy Malibu with *** ending in ***** I asked my bank to forward the information to the dealership to get my rebate on GAP started. On Dec 17, 2014, I had not rec'd anything yet so I phoned the dealership and spoke with ******* ****** informed me that I was due around $500 and that if I faxed him the payoff he would get it to the finance department. I have possession of fax confirmation. At the end of January, I was travelling and used this time to phone *** again about non-payment. I was told the fax didn't get to the right department and it needed to be sent to ***** at the *** Honda location as she is the one who handles all GAP rebates. After numerous attempts to connect with her, I phoned RRFCU and asked ********* to fax it to *****. On Feb 10, 2015 I was finally able to connect with *****. She informed me that they did not recieve either of the faxes, nobody had made any attempt to begin this process and if I would send it to her directly myself she would speed up the normal 4-6 week process since I had been so patient. I have fax confirmation of the Feb 10, 2015 fax. Since that date, I still have not recieved my rebate and I cannot connect with *****. My latest attempt at 9:00 am on 03/11 is still awaiting the call back. I left a detailed message with my phone number with the lovely receptionist who answered, paged ***** and took the message. I am through hounding them. I would appreciate it if the BBB could intercede. There is no reason that this process should take so long and be so difficult. I should not have to act as a bill collector. These are poor business practices.
Desired Settlement I am seeking the rebate amount on the GAP policy and any possible Credit life policies that are tied to the 2013 Chevrolet Malibu payoff and having it pro-rated back to the original payoff date of 10/22/2014
Business Response Contact Name and Title: joel *** Contact Phone: XXXXXXXXXX Contact Email: *******@hotmail.com check had already ben sent. we apologize for the delay
Complaint I placed a holding fee on a vehicle. I signed only a permission for credit pull. I didn't get the vehicle. They will not refund my money. On the day before Thanksgiving, I drove to ********** ** to look at a **** ****** advertised at *** Chevrolet. The ad said it was a standard. When I arrived from my ** minute trip from ******* LA, it was not a standard. I had to turn around almost immediately to bring my two minor sons back to Louisiana to give them to their ****** for ************ break. I didn't even have time to test drive the car. I was at the dealership maybe ** minutes. My saleman was ***** ***** (XXX-XXX-XXXX). Since I had to leave in such a hurry ***** asked if I could place ******* down on the car to hold it until Friday (two days later, the day after Thanksgiving, to complete the deal). I agreed because I hadn't had time to even drive the car and wasn't going to buy it without more checking. I was not told if I did this it was unrefundable or I wouldn't have done it. I still had to tell my wife about it and I wouldn't have willingly put myself in a bad situation financially with Christmas one month away. I had already driven ** miles and wasn't in the mood for a run around. I used a **** ******* ****** ***** **** to place a good faith holding deposit on the car. I took my sons back to ********* and was ** minutes late.
When I picked my wife up the next day I told her about the car and she became very upset with me- trying to buy a ********* vehicle without her knowledge. So the deal was called off. I contacted ***** ****** to tell him this.
I asked ***** about a refund the next week and he said I would need to contact the front office.
I called the front office on 16 December **** and was told that there was no refund and that I had been told this at the time. I was not told this or I wouldn't have done it. I was asked by the woman on the phone the information and if I wanted to speak to someone about it. I said "Yes, please have them call me." I was never contacted again.
Desired Settlement I want my ******* back refunded to me either on my card or a check sent to me. I never signed a purchase order or contract- just a permission to pull my credit score. I drove over 180 miles there round trip taking up some of the limited vacation time I have with my sons and then had to deal with this.
Business Response /* (1000, 10, *********** */ *****, sorry there was a mis-understanding. I will refund your money. we should have put it in writing, as why would we even go to the trouble of taking a deposit if it was refundable? no problem thought. best wishes. joel ***
Complaint I took my car in for a recall I took my car in for a recall on the valve cover, mind you it ran. When I went to pick up my vehicle the service writer told me it wouldn't start. It started when I took it to them. They charged me a $99.00 check and advise fee. Told me it would be a $804.00 fee. I believe the mechanic had unplugged something to get me to pay to fix it because like I said it ran when I dropped it off to them.
Desired Settlement A refund and an apology.
Business Response We are going to need more information to research this case. The customer name and number provided are not in our database. Please provide vehicle VIN so we can better serve our customer.
Complaint I bought a used car on Dec.21, 2015.There was a water mark on the headliner.I was told by salesperson it had been tested and didn't leak.It leaks bad. Salesperson was Terry Couch. At first test drive I noticed there was a water stain on the headliner. There was also an odor in the car. Mr. Couch told me an older couple had traded it in and that the water stain was not there. He said someone must have left the sunroof cracked while it was on the lot. When I decided to buy the car, it was on the condition that the headliner was cleaned,the stain removed and assurance that the sunroof did not leak. Mr. Couch assured me it would be cleaned and the sunroof would be checked. When my wife and I picked up the car on Dec. 21, the headliner had been cleaned and looked great. My wife asked Mr. Couch about the sunroof and he told her the service department had checked it and it was fine. He still said someone must had left the sunroof open after a test drive. When she asked about the smell he agreed that it did have an "old" person smell and he had put an air freshener from his own car in it to help. The car was driven home and put in our shop to store until giving it to my daughter on Christmas morning. Everything seemed fine until the first good rain on Dec. 27, 2015. The water spots and smell showed back up. I started calling and texting Mr. Couch on Dec. 30 to let him know about the problem. We texted back and forth until today, Jan. 8. Each text saying he was getting with his service manager, talking with the Jeep dealership in Hot Springs, checking on sunroof recalls, saying not to worry. He never said he wasn't going to do anything. Until today. When I asked him today what he was going to do about it he said nothing. He said it was a used car and I knew it leaked. He says he never told us otherwise. I have copies of all the texts between us. Yes, it is a used car. A 2008 Jeep Liberty with 51,000 miles on it. I paid their full asking price, $12,725. I knew there was an issue with the sunroof but was told it had been checked and it was fine. Their explanation of the sunroof being left open made sense. I believed Mr. Couch when he said the service department had checked out the sunroof. My wife believed him also when she asked the same question. Now we have a $12,000 car my daughter can only drive when there is 0% chance of rain. The carpet is damp and mil dewy (hence the smell), the wires in the floorboard and door panels are in danger of shorting out, and now the salesperson is saying I knew it leaked when I bought it and refuses to repair it. I would never have bought a car for my daughter knowing it leaked. I have tried to call the sales manager of the dealership several times to discuss the problem but my phone calls are never returned.
Desired Settlement I want the sunroof repaired with a reasonable guarantee. If the dealership is not willing to repair it, I would want the dealership to pay to have it repaired.
Complaint Multiple runs of credit 14 hard hits My fiance and I bought a truck. I was to be the signer and her the co-signer. The salesman said it doesn't matter who signs where. *** ran my credit 14 different times each was a hard hit on my credit. the reason for her to cosign was for a lower interest my credit score was *** good enough to purchase alone. the trade in was well over what was owed on the previous loan and was put as a down payment, but the price of the truck did not reflect the difference. My credit is ruined by them pulling my credit several times. by ******** state law they are allowed 1 time to pull credit in 14 days.
Desired Settlement I would like every hard hit on my credit removed and the name on my contract changed to what I agreed on.
Business Response Contact Name and Title: xxxx xxxxxx Contact Phone: XXX-XXX-XXXX Contact Email: *********@live.com we only pulled credit once. we did submit it to several banks, and it took that many to get an approval. the score is up to the bureau and credit history. i have been told that several inquiries on the same day for the same purchase does not effect that much. you are welcome to write the credit bureaus
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) That is true 1 hard hit is good up to 14 days for multiple applications. However that was not the way you ran the credit. 22 hard hits later and my credit dropped 100points. You made the error I should not have to fix it.
Final Business Response we only ran credit once. we did send it to several banks to try to obtain an approval per customers request. most of the banks denied credit approval. if that was a misunderstanding, i think it would be proper for you to write the credit bureaus and ask the inquiries to be removed. I think the credit bureaus might then contact us and we will help all we can.
Complaint Dealer applied a extended warranty to my vehicle and i can not use it. I took my 2011 Chevrolet Silverado for a oil change and they notified me that the control arms and ball joint are worn out. I only put about XXXXX on the vehicle since I had bought it. The repair shop i took it to notified me that they way i bought the vehicle it can use the warranty because it has aftermarket parts. And the repairs i need would cost around $900 to fix. The dealer never told me that I had after market parts or that the extended warranty would not be able to fix my problems should they come up. So i paid $2500 for something that i can not use.
Desired Settlement I would like this dealership to pay for my repairs since they added a extended warranty on my vehicle knowing i could not use it. I am under the 5 years and 100000 miles and should not have this issue. or refund me the 2500 that i paid for the extended warranty.
Business Response Contact Name and Title:xxxxxxxxxxx Contact Phone: XXXXXXXXXX Contact Email: *******@hotmail.com THE CUSTOMER SIGNED THE PAPERWORK AT THE SALE FOR THE WARRANTY, SO HE KNEW HE BOUGHT THE WARRANTY. THE WARRANTY WE SOLD COVERS NON-POWER TRAIN ITEMS- ELECTRICAL, A/C, AND OTHER ITEMS, THE POWERTRAIN IS COVERED BY THE GM WARRANTY. THE ITEMS ARE EITHER WEAR ITEMS OR NOT COVERED BY GM. IS THE TRUCK A LIFTED TRUCK? PLEASE CALL OUR SERVICE MANAGER xxxxxxxxxxxx AND HE CAN BETTER EXPLAIN. THE NON COVERED IS A GM WARRANTY ISSUE, NOT THE WARRANTY WE SOLD HIM. HE IS WELCOME TO CANCEL HIS WARRANTY AND GET A PRORATED REFUND. OR TRADE THE TRUCK IN AND WE WILL HELP HIM OUT. HAVE HIM COME UP HERE AND SEE xxxx xxxxxx. THANKS,
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Louisiana and the Ark-La-Tex. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.