I was informed that I could get my CUSTOM Accessories off my truck at a later time. Then was informed at that time that I could not have my Wheels
I went to the dealership to look at a car, drive it, and get a price. I had no intension of making a deal this very day. Well, when they told that I could get my CUSTOM accessories off at a later time then I went ahead and traded my truck in. The Sales person ****** ***** informed me that the truck will be on their lot for a while having different inspections done to it, and I could come back to get my CUSTOM things. I told her that I would not be able to get my Custom grill, tail lights, and custom tires and wheels until later time. She did alow me to take my trailer brake control off the truck at this time. Well, I did return on the 13th of October which was two days after making the trade. I was allowed to get my custom grill, and taillights on this day.
I returned again the following week to set up a date to swap the tires and wheels out, But the Sales manager was out of the office until later in the week. I returned later in the week to talk to Mr. *** the sales manager, and he informed me that it was not mentioned to him about me taking ANYTHING except my trailer brake control, which I took off that very day on the 11th. Mr. *** was very short with me, very rud, and was not dressed professional. He had open toe shoes on and shorts. I asked to talk to his supervisor, since he said he did not have time to talk to me, and was not willing to cooperate at all. I then was able to meet with **** ******* the owner. He informed me that they would take care of the situation. ****** called me on Thursday the 16 to inform me that Mr. *** would be out of the office and this issue would be resolved when he returned, and that she contact me to let me know the outcome. ****** also told me that she was sorry for the misunderstanding, and that she should have cleared everything w/ Mr. *** before telling me that I could take anything off the truck. Well, 6 days later on the 29th of October I called to find out the status and again ****** and **** ******* were very uncoopertaive, not willing to "make it right". So, I informed **** that I would be making a compaint on his company for not standing behind their work. . . . Or the sales person (xxxxxx)'s word.
One of three options:
1) I would Like to swap my custom tires and wheels out, and put the factory ones back on.
2) Give me 1/2 the value of the custom tires and wheels which would be $1,000.00
3) Give me some accessories for the car I traded for. Like rain gards, a spoiler, have my windows tinted, custom tail lights, custom grill, or allow me to get set of custom wheels upgrade package.
A response to complaint - ***** *****
From: ****** ****** Salesperson @ ******* Automotive
I, ****** ***** had the opportunity to assist Mr. ***** with purchasing the vehicle of his choice October 11,2014. Within the sales processing, his truck was appraised and the final cost of the vehicle he was purchasing was presented to him. At this time he mentioned he thought he should get more trade value for his truck because of the improvements he had done. I informed him that I did not know what was considered during an appraisal, but would go back to management and try to get more for the trade. Mr. ***** agreed. I went to management and informed them of his concerns . The manager went out to the trade and took another look at the truck and returned to the office, made a couple of calls and adjusted the amount from $24750 to $26000. Mr. ***** was aware at that time that the increase of the trade value was in consideration of the improvements he had made. He was pleased with the increase and agreed to the cost of the vehicle he was purchasing. I shook his hand and thanked him and proceeded to get his car ready for delivery. During this process, Mr. ***** waited patiently while we got his car ready. He never mentioned anything about changing out things on his truck at that time. He went to finance and signed the papers to purchase his car. When he came out of finance, he said he had some things in his truck he needed to get out. I agreed and pulled his truck around close to his car so he could take his personal items out. When he had finished, he asked if it was alright to take his trailer brake control. I told him I would check with management. Management agreed and we proceeded to look for tools to help him get it off. Another salesperson went to get his tools that he thought would work and assisted Mr. ***** with removing t he brake control. While we were chatting (Mr. *****, two other salesmen, and myself), Mr.***** suggested if It would be a problem if he changed out his grill and taillights and place the original ones back on the truck. I said I didn't think it would be a problem and the two other salesmen agreed and mention it should be okay as long as the parts are placed back on properly. Since the more experienced salesmen agreed, I didn't clear this with management because I thought it would be okay. However, at that time nothing was mentioned about changing out the wheels. This can be verified by the other two salesmen. In fact, I didn't hear anything about changing out the wheels until he came into the dealership weeks later requesting this. Also, when he came by October 13th two days after the initial purchase to change out his grill and tail lights, nothing was mentioned about changing out the wheels at that time.
I am really surprised about this and this has been very disturbing. I made a mistake when I agreed to Mr. ***** changing out his grill and tail lights without management approval and take full responsibility. However, I don't feel the company should receive a bad report on their record simply because Mr. ***** wanted to make some changes after the deal was made. He was well aware that management increased the trade value during the sales process to account for his improvements. Therefore, I feel this case should be closed and the complaint be withdrawn.
Thank you, ****** *****
A response to complaint ********** ***** *****
From *** ******* Sales Manager @ ******* Automotive
On October 11, 2014 Mr. ***** ***** came into the dealership to look for a new car. ****** ****** one of my sales representatives assisted Mr. ***** in that quest. After looking at a few different vehicles, Mr. ***** settled on a Mazda 6. I appraised his Toyota and we began working numbers. The initial appraisal was lower that what he wanted so I re-appraised the truck and raised the appraisal to $26,000. At that point we all were good with the figures and we had a deal. Mr. ***** was approved for the loan and he signed his paperwork. He cleaned out his truck and asked ****** if he could take his trailer brake control off of his trade in. We agreed that would be ok. As far as I knew the deal was finished. There was never any talk about changing out the wheels and tires on his trade in.
On October 22nd, I was still on vacation and had come into the dealership to get a car to attend a meeting in Dallas on the next day. I was in shorts and a golf shirt but was still on vacation and had been with my father and dying mother that day. I was not wearing open toe shoes. Mr. ***** came into my office and began to explain to me that he wanted his wheels and tires off of his trade in and I told him that was not part of the deal. It was never talked about to the sales representative or myself. Mr.***** was very direct and rude and that was observed by the preowned manager **** ******** He asked to talk to a supervisor and that was arranged. That is when I left the dealership.