Will charge you for things they promise to fix but they can't.
I've had steering wheel issue ever since I bought this car in 2010. My car will go to the right side of the road without moving my steering wheel. I called Hyundai in Wichita numerous times, left a message and didn't get a call. Drove the car thinking it's a normal thing for cars to do that. I think it's very unsafe to drive. I had tires changed, aligned, rotated, you name it, nothing fixed it. I finally decided to try again, this time in Morgan Hyundai. I already told them that I had the car aligned, but still went ahead promising that would fix it. I drove and didn't go very far and noticed my steering wheel is still the same. They charged me for something they didn't fix. So I went back. I didn't get a refund, ****. Instead, they wanted me to changed my perfectly new tires, then MAYBE that will fix the issue. I left very mad and unsatisfied with their service. I don't trust them a bit about changing the tires. They won't listen that it's the steering wheel. I changed the tires a couple of occasion, my car would still go to the right side if the road, drastically, like in 3 seconds if you're in the freeway. However tires are rotated, I still have the issue. I think it's a defective car, and they won't recognize it's a safety issue. Hyundai only cares if you're buying a new car, not really after that.
They can tell me if it's a defective car, I don't wanna drive my car because it's unsafe. They have to fix it, I don't care which Hyundai. If they ignored my messages before in Wichita, I don't want them to ignore it now. My car is still below the millage for warranty, and bought it Feb of 2010. I will be very disappointed if the problem is huge and my warranty will not cover it because they can't figure out what's wrong. Again, I think my car is unsafe to drive.
***** ******** Mike Morgan Hyundai 8747 Business Park Dr Shreveport, LA XXXXX
Better Business Bureau
PO Box XXXXX
Shreveport, LA XXXXX
RE: Case ********** *** ******
The complainant came into Mike Morgan Hyundai on 10-1-2014. His complaint was that his car was pulling to the right. We aligned the vehicle to Hyundai specifications to center the steering wheel and vehicle was still pulling to the right, so we suggested that we rotate his tires to help eliminate tire pull. He had 3 different brands of tires on his vehicle with three of the tires being directional and could not be rotated from side to side which is optimal. One tire was non-directional, so we rotated to get the best possible performance from the tires. We did suggest that he replace the tires with a complete uniform set for best possible performance and safety. We are happy to check his vehicle at any time for any of his service concerns.