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Consumer Complaints

BBB Accredited Business since 07/21/2009

Mike Morgan Hyundai

Phone: (318) 798-1600

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
05/27/2013Problems with Product / Service
10/21/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Will charge you for things they promise to fix but they can't.
I've had steering wheel issue ever since I bought this car in 2010. My car will go to the right side of the road without moving my steering wheel. I called Hyundai in Wichita numerous times, left a message and didn't get a call. Drove the car thinking it's a normal thing for cars to do that. I think it's very unsafe to drive. I had tires changed, aligned, rotated, you name it, nothing fixed it. I finally decided to try again, this time in Morgan Hyundai. I already told them that I had the car aligned, but still went ahead promising that would fix it. I drove and didn't go very far and noticed my steering wheel is still the same. They charged me for something they didn't fix. So I went back. I didn't get a refund, ****. Instead, they wanted me to changed my perfectly new tires, then MAYBE that will fix the issue. I left very mad and unsatisfied with their service. I don't trust them a bit about changing the tires. They won't listen that it's the steering wheel. I changed the tires a couple of occasion, my car would still go to the right side if the road, drastically, like in 3 seconds if you're in the freeway. However tires are rotated, I still have the issue. I think it's a defective car, and they won't recognize it's a safety issue. Hyundai only cares if you're buying a new car, not really after that.

Desired Settlement
They can tell me if it's a defective car, I don't wanna drive my car because it's unsafe. They have to fix it, I don't care which Hyundai. If they ignored my messages before in Wichita, I don't want them to ignore it now. My car is still below the millage for warranty, and bought it Feb of 2010. I will be very disappointed if the problem is huge and my warranty will not cover it because they can't figure out what's wrong. Again, I think my car is unsafe to drive.

Business Response
***** ******** Mike Morgan Hyundai 8747 Business Park Dr Shreveport, LA XXXXX
XXX-XXX-XXXX
Better Business Bureau
PO Box XXXXX
Shreveport, LA XXXXX


RE: Case ********** *** ******


The complainant came into Mike Morgan Hyundai on 10-1-2014. His complaint was that his car was pulling to the right. We aligned the vehicle to Hyundai specifications to center the steering wheel and vehicle was still pulling to the right, so we suggested that we rotate his tires to help eliminate tire pull. He had 3 different brands of tires on his vehicle with three of the tires being directional and could not be rotated from side to side which is optimal. One tire was non-directional, so we rotated to get the best possible performance from the tires. We did suggest that he replace the tires with a complete uniform set for best possible performance and safety. We are happy to check his vehicle at any time for any of his service concerns.


12/30/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
I corresponded online with salesman **** ******** regarding a **** Hyundai Accent. We exchanged emails to the point of my purchasing the vehicle. Mr. ******** quoted a final price for the Accent as *********** Based on this quote I decided to buy the car. Just before I purchased insurance and made a ***** down payment, I asked Mr. ******** online if there were any changes in our agreement that I should be made aware of. He simply replied that the car was being cleaned at that moment and that I should come on in to the dealership. I went in to the dealership and met Mr. ********* About ** minutes later I was directed to the sales manager's ************ ***** to sign the paperwork. Because I was not told of any changes to our agreement, I signed all the paperwork and went home. After reviewing the paperwork at home, I realized that I had been charged ******* for the final price. Attempts to contact Mr. ******** have been in vain. I also attempted to contact the owner, **** ******* Also in vain. I did retain copies of all our emails.

Desired Settlement
***** the salesman's quote of ********** as the final price.

Business Response /* ****** 11, *********** */
The final price was *********** a few dollars less than the agreed upon price with ****. Mr. **** had opted to extend his warranty coverage ******** and include GAP coverage ****** with his financing, which put his final amount financed at ***********
Mr. **** has since cancelled both policies which should put his balance with the bank close to or at his original agreement with ****.

Final Consumer Response /* (3000, 13, *********** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would prefer to see the actual changes in writing before accepting the response. I need something very close to the original agreement.

Final Business Response /* ****** 15, *********** */
******** *** ****


RE: Case # ********* ******* ****


The final price was *********** a few dollars less than the agreed upon price with ****. Mr. **** had opted to extend his warranty coverage ******** and include GP coverage ****** with his financing, which put his final amount financed at ***********

Mr. **** has since cancelled both policies which should put his balance with the bank close to or at his original agreement with ****,




Sincerely,




***** ********

09/23/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Have had car for less than 30 days. Have had 2 major problems with car, was told car was fine no problems found.
Purchased 2003 Hyundai Sonata GLS on ******* Return car to dealership on ****** because car almost stalled out and had very rough idle. Car was return because dealership could find no problems but "tweaked" a few things. Car stalled out completely on ******** On X-XX-XX was told nothing could be found wrong with car again. Went to dealership on X-XX-XX and requested a refund or another car for same price. Was told no refund and a up charge of ******* for another car. As of X-XX-XX dealership is running more test to see if any problems can be found. I feel very unsafe in this car and would like nothing more than a refund and re shop for a good used car elsewhere.

Desired Settlement
I would like a full refund for the purchased price. I paid ***** for car that is not relieable and does not run right. I have had this car for less than ** days.

Business' Initial Response
We do not understand this complaint. We offered to buy the vehicle back from the customer. However, the customer decided to keep the vehicle.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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