I called Air Systems to check my A/C unit because the interior attic unit had been replaced by Bamburg Heating & Air early in 2013 and after Air Systems acquired Bamburg they also became responsible for the warranty on my unit. The unit would cool normally for several days and then stop cooling. If I cut off the electrical breaker leading to the unit and then turned it back on, it would start again and cool normally for a few more days. A technician from Air Systems arrived on **** ** **** and left a copy of a service order invoice stating that he had found signs of leaking in the condensor and had recharged the unit with 3 pounds of refrigerant 22. He did not ask for authorization to do any work, nor would I have authorized the course of action he claims he did because if the unit had been that low on refrigerant it would not have functioned intermittently for several weeks. Further, the next day the unit stopped cooling again. When I called Air Systems again, the technician said the outside unit (condenser) had multiple leaks and the reason for it stopping cooling again was that the refrigerant had all leaked away. Another employee of Air Systems quoted me $4600.00 to replace the condenser unit.Instead I called in another air condition repair service. With me monitoring his work, the technician demonstrated that the refrigerant system was fully charged and that there were no leaks. Instead, he found the problem was as $40.00 capacitor. Replacement of the capacitor brought the entire system back operational and it has worked perfectly ever since (7 months as of this writing). I informed Air Systems of these facts but they maintained their claims that the condenser unit was bad and needed replacement and that they had done a thorough inspection and recharged the system. Air Systems misdiagnosed the system on their initial visit, and billed for services and products which they did not perform or supply. They then attempted to convince me to make a large unnecessary repair.
I would like Air Systems to cease their collection efforts in this matter, as the most charitable explanation for their invoice is that the technician misdiagnosed the problem and expended refrigerant in a recharging process that was not needed or authorized. Another interpretation is that they are purposely billing for things they didn't do or use, which seems even more likely when considering that they attempted to convince me the condenser unit had leaks and must be replaced.
Business Response /* (1000, 8, *********** */
********* Air Systems was called by ***** ****** to check a unit @ 900 Benton Rd. for no cool. Tech found unit out due to clogged up drain. We cleared debris from a un-maintained system. No maintenance was done at that time. ******* ****** called for service again. At that time the coil was cleaned and exposed wiring repaired and unit was operating normally. I have a signed invoice authorizing this work. The balance of this invoice is $297.88 that customer has NOT pd. Customer made no reference as to why he neglected to pay this invoice.
Air Systems purchased Bamburg Heating and Air customer list when they closed their doors on *********** We DID NOT ASSUME ANY LIABILITY FOR PREVIOUS WORK. ******* ****** called to report that the new unit that "Bamburg" had installed @ 6076 Albany in early 2013 was leaking water. However, In **** **** (NOT EARLY **** AS STATED) customer purchased a air handler ONLY (not a entire system)from Bamburg. Dec 2012 customer was experiencing problems and Bamburg suspected a refrigerant leak and inserted a dye for diagnostic. ******* Air Systems was called and found unit 3 lbs low on refrigerant. A temporary repair was made and unit was charged. Unit was leaking in condensing unit (NOT AIR HANDLER) The condensing unit was in poor unmaintained condition. I have a signed invoice by ****** ****** authorizing the repair. Air Systems service manager, ***** ***** made a personal call to inspect and quoted customer for replacement. The outstanding balance for invoice XXXXX was $452.06. Customer states that he called another company and they changed out a capacitor for $40 and the repair was complete. The condensing unit was old and two Air Systems employees verify that unit was low on refrigerant and there were visible signs of a leak. At the time another company came, the unit may very well of not been leaking as it was recently charged and temporarily repaired by Air Systems. The capacitor was operating when Air Systems completed those repairs. However, a capacitor is somewhat like a light bulb. If it is burnt, it will not work intermittently. A bad capacitor is inconsequential to a leaking condensing coil...
Air Systems has performed its duties in good faith and was instructed by Mr. ****** to make the repairs at both locations in question. Signed invoices are available to verify that information. No warranty liability is at issue here. Air Systems prides itself in honest work and not recommending unnecessary replacements or repairs. This account will be turned over to small claims for collection if the balance of $749.94 is not paid in full.
Consumer Response /* (3000, 10, *********** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made no reference to the first invoice because it is about another matter entirely for Americlass Computer Sales & Service, LLC and not me personally. Since it also is about incompetence and possible fraud, a separate complaint may be filed about it.
Regarding the invoice about which I complained, the response above contains factual errors. There was no leak in the condensing unit, then or since. That can be verified by the independent technician I hired, as well as from my own observation of his use of leak detection equipment, and by the fact that the unit has not lost any charge for over seven months. The obtaining of a signature from ****** ****** upon leaving the site does not constitute authorization for any work, since she was not authorized to approve anything, does not live there, had no idea what she was signing, and in any event signed the ticket after the technician had already done whatever he did in fact do. There were never two technicians from Air Systems on site to be able to verify anything, and it is obvious that the unit was never low on refrigerant due to its behavior both prior and subsequent to the visit Air Systems made.
Any presentation of this matter in small claims court will be met with vigorous defense and exploration of all avenues to both protect me in this matter and prevent Air Systems from inflicting similar situations on others in the future.
Final Business Response /* (4000, 14, *********** */
Air Systems has documentation of all services performed by certified qualified technicians to this customer. It is unfortunate that he has chosen not to pay for the work he requested. Air Systems will further pursue collection efforts.