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Consumer Complaints

BBB Accredited Business since 02/01/2006

Creative Advertising Products, LLC

Phone: (318) 687-7446Fax: (318) 687-7528

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/23/2014Advertising / Sales Issues | Read Complaint Details

I was quoted one price for the product, then billed a much higher price.
I went to this business to purchase some long sleeved T-shirts. We needed 2 each of 4 colors. I took a sample T-shirt in from Gildan to show the clerk what I wanted. She quoted me $8.00 each for 8 shirts for a total of $64.00. She gave me a web address to go check out available colors for the shirts. I came home, my husband and I checked out the web page, and chose the colors we wanted.

I went back to the store, again with my sample shirt and told the clerk which 4 colors we wanted. She told me 2 of the colors were not available in the exact shirt we had, but were available in a slightly different shirt. She made no mention of any additional cost for the different shirt. I gave her my debit card and she handed me a copy of the sales order. I was running late for work, so did not look at the order until later.

When I got home, I saw where she had charged me $13.22 for each shirt, instead of the $8.00 each. I called the store the next day, and only then was I informed the alternate shirts were more expensive. When I told her we did not want the shirts at that price, she told me there would be a restocking fee. I called the next day and asked to speak to the owner, and some woman named ****** got on the phone and claimed to be the owner. She was zero help. I note on the BBB web page that the owner is listed as a Mr. ***** ******. So, obviously, the woman lied again.

I picked up the shirts today, even though we don't want them at this price, and told her we were contacting the BBB. Her response was to go ahead, it wasn't going to help.

In short, they were deceptive in their advertising and very unprofessional. They need to be forced to honor their original quote.

Desired Settlement
I want a refund for the difference between the $8.00 per shirt we were quoted and the $13.22 per shirt we were charged. I also want a written apology from the owner, Mr. ******.

Business Response
Contact Name and Title: ***** ******, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *****
On Mrs. ****'s first visit to Creative Advertising she inquired about long sleeve t-shirts. ***** began to question her regarding how many shirts she would need for printing. It was during this discussion that Mrs. **** informed ***** that she did not need any shirts for printing, her and her husband needed them
for a motorcycle trip and long sleeve t-shirts were hard to find this time of year. Aimee informed Mrs. **** that we do not normally sell blank t-shirts, but ***** would be glad to help her out. At no time during this discussion did Mrs. **** state specific color or fabric preferences and she did not show or give any examples. ***** quoted Mrs. **** on the least expensive long sleeve shirts. This shirt was the
"Gildan 8400 Dryblend Adult Long Sleeve 50/50" for $8.50/per. Mrs. **** thanked Aimee for assisting her and left with the following response, "Great! I will talk to my husband and get back with you."

04/21/14: A few days later Mrs. **** came in again. ******* assisted her this time. Mrs. **** stated she wanted to proceed in ordering the shirts. She brought in an example shirt to show us what she has bought (from elsewhere) in the past. (This shirt was not the 50/50, as quoted to her on the initial visit.) This shirt was the "Gildan 2410 Ultra Cotton Adult Long Sleeve 6 oz. 100% cotton shirt." ******* then went on to explain to Mrs. **** that these were a little bit more expensive. ******* then asked my wife, ****** ******(The Owner) if she would look up and give the prices for the shirts matching the newly
presented example shirt. ****** gave the price of $13.22 (Quoted from the catalog.) Because the color and fabric preferences were not discussed in the previous visit, we informed Mrs. **** that we would reroute and looked at different colors that would come in the ultra cotton shirts that were quoted. ******* turned to Mrs. ****, gave her the price difference, and even asked "Are you sure you still want to do it, even if they're that much more?" Mrs. ****'s response to ******* was, "I guess... that's still cheaper then what I've found." ******* showed her the paperwork presenting the order and total price. Mrs. **** said that was fine, handing ******* her Visa card. Mrs. **** signed the Visa Card receipt that did include the identical price as the paperwork presented, thanked us, and then left.

Mrs. **** seemed very happy with our services until she went home. A few days later, Mrs. **** contacted us over the phone stating her husband was not happy with the price of the shirts. ***** informed Mrs. **** that she could cancel the order but would be charged a restocking fee (we have a sign on our front counter that states this). Mrs. **** stated she would not pay the
restocking fee and wanted to speak with the owner. My wife and I were out of town on this day. ***** gave informed Mrs. **** that the owners would contact her upon their return. Mrs. **** stated she would just call when the owners were in.

When Mrs. **** called the next time she asked to speak with someone who could help her since she was "over charged" for her shirts. My wife, ****** (who is also the owner, so my wife did not lie) spoke with her. Mrs. **** said that she wanted her money back or to only be charged the first quote she received. ****** let her know
that she could still cancel the order but that she would be charged a restocking fee. ****** also reminded her that she was the lady assisting ******* in gathering prices when she came in the second time. When Mrs. **** said she was unaware of the prices, ****** again informed her, she had
to have known about the prices because she was told numerous times in the store by ******* and herself. We have video showing ******* and ****** looking up prices and ******* explaining the prices to Mrs. ****. The shirt Mrs. **** brought in was a "Gildan Ultra Cotton Adult Long Sleeve 6oz 100% Cotton Safety Green." She wanted this exact color along with Safety Orange, White, and Ash.

We are deeply sorry you feel this way, Mrs. ****. Our team strives to please everyone of our customers. We also would definitely honor that price if you would have not been told the second visit of the higher price. From reviewing the video footage and seeing your signature, there is no question about the clarification and communication of the product and/or service pricing.
Thank you,
***** ******

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Nice response. Too bad it is a fabrication. The first paragraph is accurate with the exception that I did give ***** the exact Gildan product code for the shirt we wanted. (Gildan ULTRA BLEND 50/50).

The rest is inaccurate. The shirts we got were not all 100% cotton as stated. The green and orange shirts are labeled as 50/50. The ash is labeled as 99/1 and the white as 100% cotton. The Gildan web site shows the 8400 ASH as available, as well as a sport grey (both 50/50). At no time did I specify we HAD to have those specific colors, only that I wanted light weight, light colored long sleeved shirts. If you have some way for me to upload photos of the tags in the shirts, I can do that.

Even IF I had been told the 100% cotton shirts were more expensive (which I was not), we should have still gotten the 50/50 shirts at the original price.

I had also told the clerk when I came in to actually order the shirts that I was in a hurry because I had to get to work. Since I trusted the company to be honest, I never looked at the credit card receipt. Additionally, the original price quote was $8.00 per shirt, not $8.50 as stated in Mr. ******'s reply.

Since it is obvious the BBB will be no help in this, I guess I have no recourse other than to use available venues to spread the word that this company is not to be trusted.

Industry Comparison| Chart

Advertising Specialties, T-shirt Companies, Business Forms Suppliers, Signage Stores

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