BBB Business Review

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Jenny Craig USA Inc

Find a Location

Phone: (760) 696-4000 Fax: (760) 696-4008 5770 Fleet St, Carlsbad, CA 92008 http://www.jennycraig.com


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Description

This company offers a weight loss program.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jenny Craig USA Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jenny Craig USA Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1985 in CA Business incorporated 10/22/1991 in CA
Type of Entity

Corporation

Business Management
Mr. Donald Gosline, Treasurer Mr. James Kelly, Vice President, CFO, Secretary Ms. Patricia Larchet, CEO Ms. Lindsay Nims, Customer Service Lead Agent Mr. David Binder, Director of Risk Management Ms. Jamie Houlihan, Director, Service Operations Ms. Lynn Kim, Corporate Controller & Assistant Treasurer Mr. John G Kuett, Director of Finance & Assistant Treasurer Ms. Kimberly Matthews, General Counsel & Assistant Secretary
Contact Information
Principal: Mr. Donald Gosline, Treasurer
Principal: Mr. James Kelly, Vice President, CFO, Secretary
Principal: Ms. Patricia Larchet, CEO
Principal: Ms. Lindsay Nims, Customer Service Lead Agent
Number of Employees

2,000

Business Category

Weight Control Services

Alternate Business Names
JC USA Inc Jenny Craig Anz Franchising Inc Jenny Craig Holdings Inc Jenny Craig Inc Jenny Craig NA Franchising Inc Jenny Craig Operations Inc Jenny Craig Products Inc Jenny Craig Weight Loss Centers Inc Jenny Craig Weight Loss Centres (Canada) Company
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.