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BBB Accredited Business since

S D Water Damages Inc

Phone: (619) 232-3600 Fax: (619) 232-3601 7850 North Ave, Lemon Grove, CA 91945 View Additional Email Addresses http://sandiegowaterdamage.com


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Description

This company offers water damage solutions and mold remediation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that S D Water Damages Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for S D Water Damages Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on S D Water Damages Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 09, 2007 Business started: 03/16/2006 in CA Business incorporated 05/06/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 935826.

Type of Entity

Corporation

Business Management
Mr. Rafael Francisco Santiago, President & CEO Ms. Cynthia Santos, Officer
Contact Information
Principal: Mr. Rafael Francisco Santiago, President & CEO
Customer Contact: Ms. Cynthia Santos, Officer
Number of Employees

6

Business Category

Water Damage Restoration Contractors - General Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation

Method(s) of Payment
Checks, all major credit cards, cash.
Alternate Business Names
San Diego Water Damage & Remediation Service
Products & Services

24 Hr emergency water and sewage removal services, mold remediation , structural drying, HEPA filtration.Pack out and content services.  Complete reconstruction services.  Direct insurance billing.

Industry Tips
Contractors

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Cabinetry completed initially was inferior; shelving decreased space ability loss of two boxes of items that were on shelving previously. As a result, shelving weakness unable to hold those items that were reshelved; resulting in shelves falling. Called to complain and was hung up on by ****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Complaint resolved most satisfactorily.  

****** ****