Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Blizzard Entertainment Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Blizzard Entertainment Inc

      1 Blizzard Irvine, CA 92618-3628

      BBB Accredited Business
    • Blizzard Entertainment Inc

      803 Stevens Creek Lane Richmond, TX 77469

    • Blizzard Entertainment Inc

      16215 Alton Pkwy Irvine, CA 92618-3616

      BBB Accredited Business

    Business ProfileforBlizzard Entertainment Inc

    Wholesale Video Games
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.01/5stars

    Average of 135 Customer Reviews

    Customer Complaints

    2,362 complaints closed in last 3 years

    1,872 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2006

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers computer and video game development services.

    Business Details

    This is a multi-location business.

    Find a Location

    Blizzard Entertainment Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Blizzard Entertainment Inc

        1 Blizzard Irvine, CA 92618-3628

        BBB Accredited Business
      • Blizzard Entertainment Inc

        803 Stevens Creek Lane Richmond, TX 77469

      • Blizzard Entertainment Inc

        16215 Alton Pkwy Irvine, CA 92618-3616

        BBB Accredited Business
      Location of This Business
      1 Blizzard, Irvine, CA 92618-3628
      BBB File Opened:
      5/1/2013
      Years in Business:
      33
      Business Started:
      2/12/1991
      Business Incorporated:
      1/9/2007
      Accredited Since:
      2/21/2006
      Type of Entity:
      Corporation
      Alternate Business Name
      • Blizzard Entertainment
      Business Management
      • Ms. Claire Hart, Secretary
      • Mr. Armin Zerza, CFO
      • Ms. Kristen Petrongelli, Senior Administrative Assistant
      • Mr. Mike Ybarra, Co-Lead
      Contact Information

      Principal

      • Mr. Armin Zerza, CFO

      Customer Contact

      • Mr. Mike Ybarra, Co-Lead
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      2,362 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      Dear Sir or ******** game in this company is: World of Warcraft Blizzard Account:**************** Recently, I received an email saying that the reason for account suspension is: abuse of game mechanism "I have spent a lot of money on my account, and I have not committed any violations.".The company has permanently banned my account, seriously violating my personal rights and interests.Blizzard's approach is really disgusting. When you eliminate robots And kill us normal consumers together. Such behavior is abominable.Blizzard doesn't pay any attention to consumers like us, and they are not willing to invest a lot of labor to seriously review. It will not protect the legitimate rights and interests of consumers at all.
      Read More

      Customer Reviews

      135 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ryan M

      1 star

      04/10/2024

      Blizzard banned my account for reasons unannounced to me. They keep telling me to refer to their terms and policies agreement and every time I ask what it was exactly that got me banned they keep spamming me with the same automated message over and over. *** spent so much money on one particular blizzard game (overwatch) between my girlfriends account and mine that I feel like if theres something Ive done wrong that isnt exactly cut and dry or directly explained in the terms and services it shouldnt be that difficult to give me something other than a repeated automated response. Ive seen players with obvious derogatory gamer tags, Ive had players purposely sabotage my games, Ive had people flame and be extremely disrespectful in game chat and voice chat with no ounce of punishment brought to them. If I couldve given them a 0 star I wouldve.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.