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Phone: (760) 494-0211 Fax: (760) 931-4850 701 Palomar Airport Rd #300, Carlsbad, CA 92011
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This company offers consulting services and solutions to owners and developers of vacation resorts.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ViaPointe Resort Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bill Pansegrau, Broker Ms. Heidi Power, Administrative Manager
Number of Employees
Vacation Time Share Vacation Rentals
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov
Industry TipsTimeshare Resale
THIS LOCATION IS NOT BBB ACCREDITED
701 Palomar Airport Rd #300
Carlsbad, CA 92011 (760) 494-0211 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This complaint pertains to the false representation by ViaPointe Resort Services Inc. and its employees. The main objective was to transfer all timeshare properties out of our name and clear us of all liabilities and responsibilities pertaining to the timeshares we owned. On July 28, 2011 my wife ***** and I met with Mr. *** ****** to discuss transferring the timeshares we owned out of our name and getting out from the entire timeshare business. Mr. *** ****** explained what the process would entail and the necessary documents needed in order to proceed. Mr. ****** presented to us that for their services fee of $3,950.00 they would prepare all documents and provide all services needed to complete all the transfers out of our name. We also ensured that all maintenance fees due on our timeshares were paid up for that year. We had the transfer documents with us so we went forward with the process. We clearly stated that we wanted nothing to do with timeshares whatsoever. After paying the $3,950.00 Mr. *** ****** starting preparing all the documents, getting them notarized at the ViaPointe office and when my wife and I left we were under the understanding that we were clear of all timeshares.However, that was not reality. We continued to receive late notices for maintenance fees that were due. We made multiple trips from Chula Vista to Carlsbad to sign additional documents and get them notarized and continued to receive late notices. We were finally passed on to Ms. ******* ********* at ViaPointe Resort Services Inc. and we had to go through the whole explanation again with Ms. ********* stating everything was in order and we should be clear of all issues.Once again, this was not the case. We continued to receive notices and finally had to seek guidance from an attorney. Our attorney researched the situation, made multiple calls and wrote letters and finally we were cleared of the timeshares we owned. However, this included having to pay the maintenance fees for an additional year.
Desired Settlement: ViaPointe Resort Services Inc. was paid to complete the transfers and was to assume any future maintenance fees and costs from these timeshares. Due to ViaPointe Resort Services Inc. failure to follow through, I had to pay the maintenance fees, after we had supposedly closed the deal with them. ViaPointe Resort Services Inc. falsely represented the services discussed with my wife and I and owe us a refund of the $3950.00. Furthermore, Via Pointe Resort also owes us a refund of attorney fees of $1200, maintenance fees for the timeshares for 2012 of $2349.00 for a total of $7499.00.
*** ****** and ******* ********* are not employees of ViaPointe. ViaPointe Resort Services provides them with the RCI Points membership from the Florida Vacation Villa Club. They are independent and sell our memebship package. ViaPointe owns the exclusive west coast contract for that program.
Mr. ***** does not reference any complaint regarding the RCI Points membership.
The complaint refers to the Transfer of their timeshares which *** and ****** helped them process with a separate company called, “Take Over My Timeshare” . *** and ****** are independent and ViaPointe only provides the RCI Points membership.
Mr. ***** ***** is under the incorrect assumption that ViaPointe Resort Services completed his Transfer. The transfer was completed by a separate company which *** And ******* worked with regarding the transfers. Tale over my timeshare / Lakeside closing services.
Please request the paperwork from Mr. *****. You will find a set of membership documents which were the membership documents from ViaPointe Resort Services/ Florida Vacation Villa Club. The documents regarding the transfer clearly show the name, address, phone, fax and email address of the above company which handled his transfer.
If he does not or is unable to produce the paperwork, I will have my office find a copy to send you with clearly shows the transfer transaction involved in this complaint was completed by above company with *** And ******’s assistance.
Mr *****’s attorney contacted ViaPointe several months ago and explained the problem. I explained our position and as a favor to his client, my office made some phone calls and assisted Mr. ***** in the completion of his transfer which he clearly states happened. Now ViaPointe is being incorrectly accused of wrong doing which in fact, we helped him solve the problem as a favor in an attempt to help him.
I respectfully request that you complete your process and dismiss this case from our record I’ve been in business for 17 years and have 1 complaint which was resolved.
Thank you in advance for your assistance in clearing this matter up.
****** ******* | ViaPointe Resort Services
701 Palomar Airport Road| Third Floor | Carlsbad, CA. 92011
Better Business Bureau:
Complaint to BBB ID # *******
Attn: ****** ******
July 3, 2013
This is in response to the latest information I received on the complaint I submitted, ID # *******. The
first paragraph states that the complaint should have been directed against another company, Lakeside
Closing Service, LLC. *** ****** and ******* *********, employees of ViaPointe Resort Services Inc.
stated that the transfer would be handled by the company “Take Over My Timeshare / Lakeside Closing
Services” which would be doing the transferring as part of the ViaPointe Resort Services Inc. ViaPointe
Resort Services Inc. was paid to ensure all transfers were completed. Lakeside Closing Services was
merely the closing agent.
The next section states that both *** ****** and ******* ********* are not employees of ViaPointe
Sevices Inc. I call your attention to the attachment which is a copy of their business cards. Once again,
both of these individuals addressed themselves as representatives of ViaPointe Resort Services Inc.
The only difference that you will note is the address is different, which I’m not sure when the company
moved. In addition to these business cards, Mr. ****** and Ms. ********* represented themselves as
employees/agents of ViaPointe Resort Services Inc.
The next part addresses that I do not reference any complaint regarding the RCI Points membership.
When my wife and I initially met with *** ******, we clearly stated that we wanted nothing at all to do
with anything pertaining to Timeshares. *** stated that this was part of the transferring process and
that after a year we could make the choice to keep the points or just drop them and walk away from
anything to do with Timeshares. Our representations and discussions with them consistently made
clear our intention and desire to disown any Timeshare. These employees assured us ViaPointe Resort
Services Inc. was going to accomplish this for the monies we paid them.
The part stating that I incorrectly assumed that ViaPointe Resort Services Inc. would complete the
services is a false statement. I was informed by *** and ******* that this was what the company did.
Furthermore, requesting that I produce a copy of the documents is again misleading. We made various
trips to the ViaPointe Resort Inc. offices in Carlsbad, CA trying to straighten all this out and at each
meeting, ******* would look through our documents and keep them stating that she needed to make
copies of everything and that she would mail them to us once she had straightened everything out. At
this point my wife and I placed all our confidence and trust that ******* knew what she was doing and
would straighten out this entire mess. We didn’t keep track of what she was pulling out of the file and
unfortunately, misplacing the documents. My attorney called and requested copies of the contract
between us and ViaPointe Resort Services Inc. which were never provided.
If you have any questions, please do not hesitate to contact us.
***** * ***** *****
Complaint to BBB ID # *******
Attn: ****** ******
July 23, 2013
This is in response to the latest information I received on the complaint mentioned above. According to the current representative of ViaPointe Resort Services, now state that my wife and I are not and have not been a customer of their business. Furthermore, ViaPointe Resort Services is requesting a copy of the contract.
I'm appalled at the tactic's this company is taking to dispute this complaint. All the documentation submitted has the name of the Company with the business insignia and the business cards of their representatives. (Additional documents attached for your review) As I mentioned in the previous rebuttal, Ms ******* ********* at ViaPointe Resort Services Representative went through all our paperwork, including the contract and kept the paperwork to make copies. The original contract was never returned by Ms *********. Moreover, if you recall, my attorney requested copies of the compete contract from Mr. ******, ViaPointe Resort Services, but Mr. ****** never complied with this request.
Please be aware that I will be leaving town returning mid-August in case there is additional information requested.
if you can't open any of the attached files, please notify me immediately and i'll try to send them via another format.
***** ***** ***