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Description

This company offers vacation timeshares.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carlsbad Seapointe Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carlsbad Seapointe Resort include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Carlsbad Seapointe Resort
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 17, 1996 Business started: 08/18/1993 in CA Business incorporated 08/18/1993 in CA
Type of Entity

Corporation

Business Management
Mr. David Brown, Owner Mr. Guy Hall, General Manager Ms. Victoria Venditelli, General Manager
Contact Information
Principal: Mr. David Brown, Owner
Principal: Mr. Guy Hall, General Manager
Principal: Ms. Victoria Venditelli, General Manager
Number of Employees

1

Business Category

Vacation Time Share

Alternate Business Names
Grand Pacific Resorts Inc

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My husband and I bought a marketing package for a tour to a timeshare at ********. We got placed at a "Hilton sister hotel called Carlsbad Seapointe Resort." It was definitely not a resort nor a villa. The conditions of the room was aweful. There were instances of roach and ants and dead bugs. We did not even receive an apology from anyone in the front desk when we brought the roach and ant problem. The bath towels were dirty and had blad stains on them. We had brought young kids with us and felt that the room was very hazardous to stay at which can cause health problems.

Desired Settlement: I would like full refund of our hotel stay and the hotel needs to get a inspection checked for parasites from the health department. This can cause health problems to consumers.

Business Response:

Dear BBB:



This correspondence is in response to the complaint filed by Ms. **** **** regarding her recent stay at 



Carlsbad Seapointe Resort.  We are very concerned to hear of Ms. ****’s experience and certainly pride 



ourselves in outstanding accommodations and service.  Since learning of Ms. ****’s disappointment 



the management staff of Carlsbad Seapointe Resort has reached out several times to Ms. **** with 



no response.  We called the room while she was still in house, and then a total of five phone calls since 



her departure.  Ms. **** has not responded to any such outreach.  The complaint was then forwarded 



to me and as Director of Owner Services. I called Ms. **** today to respond to her BBB complaint and 



inform her that we will certainly refund her the $275.00 as requested in her BBB complaint.  I did have 



to leave a message for her and am hoping to hear from her soon but will reach out of July 8



not heard back as of then.  The affiliation with the BBB & Hilton Grand Vacation Club is one that we 



honor and we hope that the refund and apologies will satisfy Ms. ****.  



Sincerely 



***** ***** – ******



Director of Owner Services



Grand Pacific Resorts