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BBB Accredited Business since
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This company offers online travel agency services.
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A BBB Accredited Business since
BBB has determined that Smartfares meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Smartfares include:
- Length of time business has been operating
- Response to 250 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||127|
|Total Closed Complaints||250|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Attorney General Seller of Travel Program
1515 K St #511, Sacramento CA 95814
Phone Number: (213) 897-8065
The number is 2103435.
Type of Entity
Business ManagementMr. Michael Thomas, CEO Mr. Bobb Hinkle, Corporate Controller
Number of Employees
Travel Agencies & Bureaus
Alternate Business NamesHotelWiz LBF Travel Inc Low Cost Airlines Travelation
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Attorney General Seller of Travel Program 1515 K St #511, Sacramento CA 95814 Phone Number: (213) 897-8065 http://ag.ca.gov/travel
U.S. Department of Transportation C-75 (Room 4107), 400 7th Street, SW, Washington DC 20590 Fax Number: 202-366-5944 http://airconsumer.ost.dot.gov/