This Business is not BBB accredited
Phone: (619) 564-4741 Fax: (760) 645-0577 114 C Avenue #206, Coronado, CA 92118
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This company offers discount airline tickets, hotel reservations, travel insurance, vacation packages, car rentals, and cruise bookings.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AirGorilla LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Attorney General Seller of Travel Program
1515 K St #511, Sacramento CA 95814
Phone Number: (213) 897-8065
The number is 2063786.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Coleman, President
Number of Employees
Travel Agencies & Bureaus Insurance Services Hotels - Reservations Cruises
Products & Services
AirGorilla LLC sells the following brand(s): 300 airlines, many thousands of hotels, and all major rental car companies.
AirGorilla LLC offers the following product(s): Airfare, hotel and car reservations, and travel insurance.
Method(s) of PaymentCredit card only.
Refund and Exchange PolicyAirline tickets are sold as nonrefundable and nonchangeable. Individual airlines may nonetheless allow us to make changes under certain circumstances and for steep fees charged to customers largely by the airline itself.
Service AreaServing San Diego County
Alternate Business NamesAirGorilla.com
THIS LOCATION IS NOT BBB ACCREDITED
114 C Avenue #206
Coronado, CA 92118 (619) 564-4741 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I visited this website twice looking for airfaire, and when I went to pay, I was told the fare quoted was no longer available. Both times I was shown a low enough airfare that I was willing to pay for when the search originally started, but they were not willing to accept payment when finalizing the transaction.. This is a bait and switch operation!
Desired Settlement: I wish to book airfare for the originally quoted amount.
Read Complaint Details
Complaint: I reserved a round-trip flight on Spirit Airlines from Chicago to Boston on October 7 through the Air Gorilla website. I received a confirmation of my order - ORD to BOS (Confirmation ******) the same day. I went to the Chicago airport and was told by Spirit Airlines that they had no record of my reservation. I showed them the confirmation number and we finally figured out that the "confirmation number was Air Gorilla's and not Spirit's. I called Air Gorilla and told them the problem. They guy told me that the confirmation number (that's what it's called on the email I got from Air Gorilla) isn't a "confirmation" number. It's just a number. I told him that was unbelievable. He said they tried to call me (no record of any calls on my phone) but they couldn't reach me (they had me cell phone and e-mail address) so they didn't make the reservation (that was confirmed) because they couldn't reach me. That incompetence and misleading communication caused me to have to pay more than double the amount for a flight that Air Gorilla was supposed to have covered. This may or may not be illegal but it is purely deceptive and caused significant economic damage (I had to pay more than $550 more for last minute tickets because Air Gorilla mislead me about the ticket that I thought I had purchased.
Desired Settlement: I feel that Air Gorilla completely failed to deliver on a contract that I had entered. I feel that I was mislead and as a result had to pay an extra $550 for my airfare. (Had I made the reservation with any other online travel agent, I feel I would have had a valid contract. Worse - when I contacted the company about this matter through their website, I received no reply. At the very least, i want all other travelers to be aware of the decptive practices of Air Gorilla. (I had used their services for years but was completely unprepared for this abuse.)
Dear customer and BBB,