BBB Business Review

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AirGorilla LLC

Phone: (619) 564-4741 Fax: (760) 645-0577 114 C Avenue #206, Coronado, CA 92118 http://www.airgorilla.com


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Description

This company offers discount airline tickets, hotel reservations, travel insurance, vacation packages, car rentals, and cruise bookings.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AirGorilla LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AirGorilla LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 2005 Business started: 04/21/2001 in CA Business incorporated 04/17/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Attorney General Seller of Travel Program
1515 K St #511, Sacramento CA 95814
http://ag.ca.gov/travel
Phone Number: (213) 897-8065
The number is 2063786.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Coleman, President
Contact Information
Principal: Mr. David Coleman, President
Number of Employees

30

Business Category

Travel Agencies & Bureaus Insurance Services Hotels - Reservations Cruises

Products & Services

AirGorilla LLC sells the following brand(s): 300 airlines, many thousands of hotels, and all major rental car companies.

AirGorilla LLC offers the following product(s): Airfare, hotel and car reservations, and travel insurance.

Method(s) of Payment
Credit card only.
Refund and Exchange Policy
Airline tickets are sold as nonrefundable and nonchangeable. Individual airlines may nonetheless allow us to make changes under certain circumstances and for steep fees charged to customers largely by the airline itself.
Service Area
Serving San Diego County
Alternate Business Names
AirGorilla.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.