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San Diego, Orange and Imperial Counties

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BBB Accredited Business since

Old Town Trolley Tours of San Diego

Additional Locations

Phone: (619) 298-8687 Fax: (619) 298-3404 2115 Kurtz St, San Diego, CA 92110 View Additional Web Addresses


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This company offers tours of San Diego and Coronado sights and attractions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Old Town Trolley Tours of San Diego meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Old Town Trolley Tours of San Diego include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Old Town Trolley Tours of San Diego
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1990 Business started: 05/24/1988 in CA Business incorporated: 05/24/1988 in CA
Type of Entity


Business Management
Mr. Rod LaBranche, Director of Travel Industry Sales Mr. David Thornton, General Manager Ms. Carmen Thulin, Office Manager Ms. Terri Zorn, Operations Manager
Contact Information
Principal: Mr. Rod LaBranche, Director of Travel Industry Sales
Principal: Mr. David Thornton, General Manager
Customer Contact: Ms. Terri Zorn, Operations Manager
Number of Employees


Business Category

Tourists Attractions Tours - Operators & Promoters Travel Agencies & Bureaus

Method(s) of Payment
cash, credit card, no checks.
Refund and Exchange Policy
100% Full Refund with reciept
Alternate Business Names
Old Town Market San Diego SEAL Tours

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for Old Town Trolley Tours of San Diego

For residents of San Diego County DISCOUNT: 2 for the price of 1 Adult Trolley Tour full paid ticket; Go to Hometown Pass offer and Register at  Pass is good for a lifetime.  ID Proof of San Diego residency and hometownpass are required.

This company offers tours of San Diego and Coronado sights and attractions with 11 different hop-on, hop-off stops.

For additional information call (619) 298-8687.

This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.

This BBB Discount Offer has no expiration date.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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