BBB Accredited Business since
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Online retailer of toner and ink cartridges for both color and BW printers, copiers and multi-function devices.
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A BBB Accredited Business since
BBB has determined that US Reprographics Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for US Reprographics Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Wayne Fish, President Ms. Jody Golley, Manager
Number of Employees
Toner Cartridges Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing
Service AreaContinental United States, Ak. & Hi.
Alternate Business NamesTonerprice.com
Products & Services
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Purchased 4 toners for Kyocera printer about a year ago. First two opened ok. Opened magenta today and it did not fit my printer. Called company. They admitted they had purchased some which would not fit printer and had distributed them to customers. The magenta must have been one of these. Opened yellow today to check it, and it also would not fit. The toner which I was replacing had Kyocera printed on it. The magenta and yellow did not have Kyocera printed on it and were a different serial number than the one I was replacing. Because it was at least a year ago that I made the purchase, they would not replace or give me a full refund. They did give me half refund only after I had requested to speak to a supervisor, and I took it rather than haven to throw out the incorrect toners and get nothing for my money. I told ****** with whom I spoke and ****, the supervisor with whom I spoke that I was going to contact the Bette Business Bureau.
Desired Settlement: I would like replacement of cartridges which did not fit. I am willing to pay the difference between what I paid and the current cost for replacement toners. The half refund has already been applied to a replacement for the magenta, and I am already paying the current additional cost for this replacement. I wish a replacement for the yellow for which I am willing to pay the current additional cost. Because this was a company problem, I should not be charged for shipping.
The customer purchased her generic toners almost 2 years ago, we have a 1 year warranty on our compatible products. In good faith, we shipped out the customer ( next day air for free) an OEM magenta and billed her for the difference of the generic vs the OEM. We had her toss her defective. We went above and beyond for this customer. I strongly disagree with her complaint.
Better Business Bureau:
We sent the customer an OEM toner and met her half way on this replacement. She was past her warrant period which is 1 year.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved