BBB Logo

Better Business Bureau ®
Start With Trust®
San Diego, Orange and Imperial Counties

This Business is not BBB accredited

US Reprographics Corporation

Additional Locations

Phone: (800) 500-3038 Fax: (714) 282-1982 505 S Villa Real Dr #-118, Anaheim, CA 92807 http://www.tonerprice.com View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Online retailer of toner and ink cartridges for both color and BW printers, copiers and multi-function devices. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for US Reprographics Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US Reprographics Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: Business started: 04/29/1999 in CA Business incorporated: 08/07/2000 in CA
Type of Entity

Corporation

Business Management
Mr. Wayne Fish, President Ms. Jody Golley, Manager
Contact Information
Principal: Mr. Wayne Fish, President
Customer Contact: Ms. Jody Golley, Manager
Number of Employees

8

Business Category

Toner Cartridges Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing

Service Area
Continental United States, Ak. & Hi.
Alternate Business Names
Tonerprice.com
Products & Services

Toner cartridges
Ink cartridges
Drum units
Maintenance kits


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    505 S Villa Real Dr #-118

    Anaheim, CA 92807 (800) 500-3038

  • THIS LOCATION IS NOT BBB ACCREDITED

    6200 E Canyon Rim Rd #215

    Anaheim, CA 92807

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

7/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased 4 toners for Kyocera printer about a year ago. First two opened ok. Opened magenta today and it did not fit my printer. Called company. They admitted they had purchased some which would not fit printer and had distributed them to customers. The magenta must have been one of these. Opened yellow today to check it, and it also would not fit. The toner which I was replacing had Kyocera printed on it. The magenta and yellow did not have Kyocera printed on it and were a different serial number than the one I was replacing. Because it was at least a year ago that I made the purchase, they would not replace or give me a full refund. They did give me half refund only after I had requested to speak to a supervisor, and I took it rather than haven to throw out the incorrect toners and get nothing for my money. I told ****** with whom I spoke and ****, the supervisor with whom I spoke that I was going to contact the Bette Business Bureau.

Desired Settlement: I would like replacement of cartridges which did not fit. I am willing to pay the difference between what I paid and the current cost for replacement toners. The half refund has already been applied to a replacement for the magenta, and I am already paying the current additional cost for this replacement. I wish a replacement for the yellow for which I am willing to pay the current additional cost. Because this was a company problem, I should not be charged for shipping.

Business Response:

The customer purchased her generic toners almost 2 years ago, we have a 1 year warranty on our compatible products.  In good faith, we shipped out the customer ( next day air for free)  an OEM magenta and billed her for the difference of the generic vs the OEM.  We had her toss her defective.  We went above and beyond for this customer.  I strongly disagree with her complaint. 

**** ******

Tonerprice.com

Consumer Response: Better Business Bureau:

Thank you for looking in to my problem with U.S, Reprographics Corporation (Tonerprice.com)  No I am not satisfied with  settlement with them.  Yes, they sent me the magenta cartridge and charged me for the difference between the generic which they had sent me  and one from Kyocera.  Yes, at the time I last connected with the BBB, I was aware that two cartridges they had sent me were not cartridges that would fit my printer, and therefor were of no use to me.  Since then I ordered the four  cartridges from another company and have checked and all four fit..  They are also generic.    In comparing the cartridges from the other company with those sent me by U.S.  Reprographics, none of the cartridges which U.S. Reprographics sent me were the right size; the two I had used were simply not as faulty as the two that would not fit  at all and when trying to install the cartridges from the second company, I found that the other two cartridges from U.S. Reprographics prevented the new cartridges from fitting, and I had to replace all four cartridges.    I asked to have the two that I was aware did not fit replaced and I would pay the difference between generic cartridges  and cartridges from Kyocera.   Since I now know that none of the cartridges fit properly, and since U.S. Reprographics sent me cartridges that did not fit, it is only right that U.S. Reprographics refund me 3/4 of the cost of $230.73.   (they have already replaced the magenta).   

Yes, I ordered the cartridges from U.S. Reprographics 1 year, 6 months ago  as as shown in  my VISA bill which I sent you  (not two year as they claimed)  prior to trying to use the faulty cartridges  As a printer user in a private home, I do not exhaust the use of a cartridge as quickly as a business would. If there was a one year warranty at the time I placed the order (11/7/12), I was not aware of it and the limitation of a warranty should not apply when  cartridges  that do not fit are sent to a customer.    I am only one person, and so withdrawing my business does not make much difference in U.S. Reprographics overall sales.  I wonder how many others such as I am have had similar experiences with U.S. Reprographics.  The way you rate this company could assist people such as me from doing business with this company. 

Sincerely

**** ** ******

Business Response:

We sent the customer an OEM toner and met her half way on this replacement.  She was past her warrant period which is 1 year.