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BBB Accredited Business since

US Reprographics Corp

Phone: (800) 500-3038 Fax: (714) 282-1982 505 S Villa Real Dr #118, Anaheim, CA 92807

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This company offers online retail of toner and ink cartridges.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Reprographics Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for US Reprographics Corp include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US Reprographics Corp
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 04/29/1999 in CA Business incorporated 08/07/2000 in CA
Type of Entity


Business Management
Mr. Wayne Fish, President
Contact Information
Principal: Mr. Wayne Fish, President
Number of Employees


Business Category

Toner Cartridges Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing

Service Area
Continental United States, Ak. & Hi.
Alternate Business Names
Products & Services

Toner cartridges
Ink cartridges
Drum units
Maintenance kits

Additional Locations

  • 505 S Villa Real Dr #118

    Anaheim, CA 92807 (800) 500-3038


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Purchased 4 toners for Kyocera printer about a year ago. First two opened ok. Opened magenta today and it did not fit my printer. Called company. They admitted they had purchased some which would not fit printer and had distributed them to customers. The magenta must have been one of these. Opened yellow today to check it, and it also would not fit. The toner which I was replacing had Kyocera printed on it. The magenta and yellow did not have Kyocera printed on it and were a different serial number than the one I was replacing. Because it was at least a year ago that I made the purchase, they would not replace or give me a full refund. They did give me half refund only after I had requested to speak to a supervisor, and I took it rather than haven to throw out the incorrect toners and get nothing for my money. I told ****** with whom I spoke and ****, the supervisor with whom I spoke that I was going to contact the Bette Business Bureau.

Desired Settlement: I would like replacement of cartridges which did not fit. I am willing to pay the difference between what I paid and the current cost for replacement toners. The half refund has already been applied to a replacement for the magenta, and I am already paying the current additional cost for this replacement. I wish a replacement for the yellow for which I am willing to pay the current additional cost. Because this was a company problem, I should not be charged for shipping.

Business Response:

The customer purchased her generic toners almost 2 years ago, we have a 1 year warranty on our compatible products.  In good faith, we shipped out the customer ( next day air for free)  an OEM magenta and billed her for the difference of the generic vs the OEM.  We had her toss her defective.  We went above and beyond for this customer.  I strongly disagree with her complaint. 

**** ******

Consumer Response: Better Business Bureau:

Thank you for looking in to my problem with U.S, Reprographics Corporation (  No I am not satisfied with  settlement with them.  Yes, they sent me the magenta cartridge and charged me for the difference between the generic which they had sent me  and one from Kyocera.  Yes, at the time I last connected with the BBB, I was aware that two cartridges they had sent me were not cartridges that would fit my printer, and therefor were of no use to me.  Since then I ordered the four  cartridges from another company and have checked and all four fit..  They are also generic.    In comparing the cartridges from the other company with those sent me by U.S.  Reprographics, none of the cartridges which U.S. Reprographics sent me were the right size; the two I had used were simply not as faulty as the two that would not fit  at all and when trying to install the cartridges from the second company, I found that the other two cartridges from U.S. Reprographics prevented the new cartridges from fitting, and I had to replace all four cartridges.    I asked to have the two that I was aware did not fit replaced and I would pay the difference between generic cartridges  and cartridges from Kyocera.   Since I now know that none of the cartridges fit properly, and since U.S. Reprographics sent me cartridges that did not fit, it is only right that U.S. Reprographics refund me 3/4 of the cost of $230.73.   (they have already replaced the magenta).   

Yes, I ordered the cartridges from U.S. Reprographics 1 year, 6 months ago  as as shown in  my VISA bill which I sent you  (not two year as they claimed)  prior to trying to use the faulty cartridges  As a printer user in a private home, I do not exhaust the use of a cartridge as quickly as a business would. If there was a one year warranty at the time I placed the order (11/7/12), I was not aware of it and the limitation of a warranty should not apply when  cartridges  that do not fit are sent to a customer.    I am only one person, and so withdrawing my business does not make much difference in U.S. Reprographics overall sales.  I wonder how many others such as I am have had similar experiences with U.S. Reprographics.  The way you rate this company could assist people such as me from doing business with this company. 


**** ** ******

Business Response:

We sent the customer an OEM toner and met her half way on this replacement.  She was past her warrant period which is 1 year. 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on US Reprographics Corp
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)