This Business is not BBB accredited
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This company offers termite and pest control services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for D & S Termite & Pest Control include:
- Government action(s) against the business
Factors that raised the rating for D & S Termite & Pest Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Dawn Charrette, President
Number of Employees
Termite Control Bed Bug Removal Bee Removal Pest Control Services Fumigation Services
Method(s) of PaymentCheck, credit cards, cash
Alternate Business NamesAMBD Inc D & S Fumigations D & S Pest Control D & S Termite Control D&S Termite
THIS LOCATION IS NOT BBB ACCREDITED
3638 Bancroft Dr
Spring Valley, CA 91977 (619) 462-5577 (619) 461-3111 (619) 283-5577 (877) 462-5577 (619) 466-5577 Directions
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Additional Phone Numbers
- (619) 283-5577(Phone)
- (619) 461-3111(Phone)
- (619) 466-5577(Phone)
- (877) 462-5577(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: D&S provided the required escrow inspection service for the property I bought. After moving in, I discovered a small section of dryrot and asked for them to come to reinspect the area within the prescribed 120 day period - which they did. **** (D&S inspector) confirmed that dryrot exists on his second visit, but after repeatedly calling them to determine what they were going to do, they said that under California law that they are not obligated to inspect or correct anything higher than 12 ft above ground, and the damage was well above that (it is true that the damage is on a 2nd story eve - hello - every 2 story building has eves that should be inspected - and all would be above 12 feet). In the two visits that D&S performed, in both cases **** said that "D&S is customer oriented, and would do what is right, and that he would be calling with the the way forward once he had a chance to review the information with the owner." In both cases, I never heard from ****, and didn't hear from **** the owner either until my real estate agent hounded her (she called to have **** come to reinspect a second time).The lack of backing their inspection seems both abnormal and unprofessional to me. Their lack of response tells me that they know they are wrong.I also find it odd that CA escrow inspections on a multi-story building are limited to the 1st story - termite and other damage are often at the eves and facia board - and not just at 12 foot above ground level (I know this is a different matter, but is the foundation of their denial to correct).
Desired Settlement: I would like the dryrot area that they missed on their escrow inspection repaired. The area is clearly visible from the bedroom window, and should have been physically inspected after seeing that there was damage & staining.Their "story" and excuses have been evolving.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thanks for your response, but unfortunately this and other email from you was stuck in my junk email folder and I just noticed them.
This issue has not been resolved. I did get a call from **** @ D&S where she offered to send someone out, but because of her “final answer” and knowing that dryrot does not improve with time, I had already contracted the job. I did suggest that since the job was completed that she could share in the cost of the repair which I’m certain is less than what her contractor would charge.
I’m still waiting on her to respond.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.