BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Authority Tax Services

(888) 387-1760

Customer Complaints Summary

144 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 125
Total Closed Complaints 144

Additional Complaint Information

Consumer complaints allege service issues. Consumer complaints allege paying the company an initial fee of up to $4,800.00 for tax consolidation services. Consumer complaints allege they have provided the company with all requested information, but the company fails to complete agreed upon services. Consumers allege difficulty when attempting to contact the company for an update or to obtain a refund. The BBB attempted to contact the company regarding this pattern but the company did not respond.



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Taxes - Consultants & Representatives

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.