BBB Business Review

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This business is not BBB accredited.

Authority Tax Services

Phone: (888) 387-1760 Fax: (888) 400-1699 View Additional Phone Numbers 7535 Irvine Center Dr #200, Irvine, CA 92618 View Additional Email Addresses http://www.authoritytaxservices.com


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Description

This company offers tax services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Authority Tax Services include:

  • 148 complaint(s) filed against business
  • Failure to respond to 93 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Authority Tax Services include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 129
Total Closed Complaints 148

Additional Complaint Information

The BBB contacted the business on August 11, 2015 concerning a pattern of complaints from consumers that allege that the business is taking fees for their services and not performing the agreed upon tax services. Consumers also allege that the business is not responding. The business did not respond to BBB's concerns. 

Consumer complaints allege service issues. Consumer complaints allege paying the company an initial fee of up to $4,800.00 for tax consolidation services. Consumer complaints allege they have provided the company with all requested information, but the company fails to complete agreed upon services. Consumers allege difficulty when attempting to contact the company for an update or to obtain a refund. The BBB attempted to contact the company regarding this pattern but the company did not respond.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Authority Tax Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: December 19, 2013 Business started: 10/28/2009 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Michael Hernandez, Partner/Owner
Contact Information
Principal: Mr. Michael Hernandez, Partner/Owner
Number of Employees

40

Business Category

Taxes - Consultants & Representatives

Alternate Business Names
Authority Tax Services LLC Tax Problem Center
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

California Tax Education Council Post Office Box 2890, Sacramento CA 95812 Phone Number: (877) 850-2832 http://www.ctec.org

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Internal Revenue Service (IRS) JFK Federal Building, P.O. Box 9112 7th Floor, Boston MA 02203 http://www.irs.ustreas.gov

Industry Tips
Tax Preparers
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.